Solution Engineer - San Francisco

Ladders; United States; Remoto; USD 220.000 - 250.000; Tempo integral

Benefícios oferecidos por esta vaga

Healthcare and dental coverage

Mental health benefits

401(k) plan with company match

Paid sick time and PTO

Hybrid work model with in-office reqs

Resumo da vaga

Ladders is seeking a Solution Engineer to join our team remotely in the United States. The role partners with Account Executives to shape technical strategy across opportunities and guide customers through evaluation, PoC, and deployment phases.

The ideal candidate blends deep technical credibility with strong communication for engineering teams and executives. Responsibilities include leading discovery, delivering product demos, managing evaluations, and supporting deployments across

Qualificações

• 5+ years in a customer-facing technical role such as Solutions Engineering or Pre-Sales.
• Strong hands-on deployment, configuration, and troubleshooting experience.
• Solid understanding of observability concepts: logs, metrics, and traces.
• Experience leading technical evaluations and product demonstrations.
• Ability to communicate effectively with technical teams and executives.

Responsabilidades

• Own the technical strategy for sales opportunities in partnership with Account Executives.
• Lead discovery sessions to map customer architecture and pain points.
• Design and deliver tailored product demonstrations for customers.
• Manage technical evaluations and proof-of-concept processes.
• Support hands-on deployment and troubleshooting during evaluations.
• Work with customers on logs, metrics, traces, and cloud environments.
• Explain the platform's architecture and value to diverse audiences.
• Identify technical risks and guide customers toward successful decisions.

Conhecimentos

Customer-facing

Observability basics

Cloud-native

Demos & presentations

Python/Go/Java

Executive communication

Descrição da vaga

For our client, we are seeking a Solution Engineer - San Francisco to join the team of a leader in the Enterprise Technology space.

This role will partner closely with sales teams to shape technical strategy across customer opportunities and guide prospects through evaluation, proof-of-concept, and deployment phases. The ideal candidate will combine deep technical credibility with strong customer-facing communication skills to help organizations understand complex cloud-native observability solutions. You will translate technical capabilities into business value for both engineering teams and executive stakeholders while helping customers make confident decisions.

Location: Remote

Compensation: $220,000 – $250,000 annually

Responsibilities

• Own the technical strategy for sales opportunities in partnership with Account Executives
• Lead discovery sessions to understand customer architecture and pain points
• Design and deliver tailored product demonstrations for customers
• Manage technical evaluations and proof-of-concept processes
• Support hands-on deployment and troubleshooting during evaluations
• Work with customers on logs, metrics, traces, and cloud environments
• Explain the platform's architecture and value to diverse audiences
• Identify technical risks and guide customers toward successful decisions

Qualifications

• 5+ years in a customer-facing technical role, such as Solutions Engineering or Pre-Sales
• Strong hands-on skills in deployment, configuration, and troubleshooting
• Solid understanding of observability concepts, including logs, metrics, and traces
• Experience leading technical evaluations and product demonstrations
• Ability to communicate effectively with both technical teams and executives
• Practical experience with cloud-native environments and distributed systems
• Coding or scripting experience in Python, Go, or Java

Benefits

• Healthcare and dental coverage
• Mental health benefits
• 401(k) plan with company match
• Paid sick time and paid time off
• Hybrid work model with in-office requirements

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.