Solution Center Agent I

Brooks bank; Chickasha (OK); On-site; USD 19,000 - 25,000; Full time

Job summary

Brooks Bank in Chickasha, OK is seeking a customer service-focused banker to open accounts, troubleshoot online banking, and assist customers with a range of services.

The role requires active listening, problem-solving, and strong written and verbal communication. The position is in-office with rotating shifts, occasional travel for trainings, and requires Oklahoma residency and background/credit checks.

Qualifications

• High School Graduate or GED required.
• Strong computer skills and attention to detail.
• Excellent oral and written communication skills.
• Ability to manage time effectively and work independently.

Responsibilities

• Open new accounts and understand ownership classifications.
• Complete account maintenance and perform troubleshooting for online banking.
• Clarify inquiries, research solutions, and escalate unresolved issues.
• Cross-sell products by explaining features and benefits.
• Stay updated on product knowledge and participate in training.
• Assist in projects within the Solution Center.

Skills

Active listening

Problem solving

Customer service

Computer skills

Attention to detail

Time management

Communication skills

Education

High School Diploma or GED

Job description

Brooks Bank is a leading financial institution with corporate offices in Chickasha, OK and bank locations in the surrounding area. For more than 130 years, the bank has remained a strong and faithful community partner with expertise in a full range of banking services. We are excited for the future and our continued commitment to the bank's mission.Work schedules consist of rotating opening, mid-day, and closing shifts, along with one Saturday per month from 8am to 12pm.Job SummaryThis position is responsible for using active listening and problem-solving skills to provide helpful solutions, document call details, and consistently meet performance expectations while delivering outstanding customer service.Essential FunctionsProfessional and courteous internal and external customer interactionOpen new accounts, have a working knowledge of account ownership and account classificationsComplete account maintenanceTroubleshoot online banking issuesAnswer inquiries by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problemsFulfills requests by clarifying desired information and completing transactionsCross sell additional products and services by recognizing opportunities for customers; explaining features and benefits of products and servicesUpdates job knowledge by participating in educational activitiesAssist in projects assigned to the Solution CenterThis list includes the current primary responsibilities of this position. It is not intended to be all-inclusive and is subject to change, as needed, for the purpose of operational efficiency.Position RequirementsHigh School Graduate or General Education Degree (GED)6 months customer service preferredStrong computer skillsCareful attention to detail and strong organizational skillsAbility to manage time effectively and work independentlyExcellent oral and written communication skillsOther RequirementsMust reside in Oklahoma and pass a background and credit checkThis is an in-office position, and it is critical to remain available to team members during business hoursMay have intermittent local travel to other locations for meetings, training opportunities and bank events