Banking Solutions Specialist I

Brooks bank; Chickasha (OK); On-site; USD 19,000 - 25,000; Full time

Job summary

Brooks Bank in Chickasha, OK is seeking a customer service-focused banker to open accounts, troubleshoot online banking, and assist customers with a range of services.

The role requires active listening, problem-solving, and strong written and verbal communication. The position is in-office with rotating shifts, occasional travel for trainings, and requires Oklahoma residency and background/credit checks.

Qualifications

• High School Graduate or GED required.
• Strong computer skills and attention to detail.
• Excellent oral and written communication skills.
• Ability to manage time effectively and work independently.

Responsibilities

• Open new accounts and understand ownership classifications.
• Complete account maintenance and perform troubleshooting for online banking.
• Clarify inquiries, research solutions, and escalate unresolved issues.
• Cross-sell products by explaining features and benefits.
• Stay updated on product knowledge and participate in training.
• Assist in projects within the Solution Center.

Skills

Active listening

Problem solving

Customer service

Computer skills

Attention to detail

Time management

Communication skills

Education

High School Diploma or GED

Job description

Brooks Bank in Chickasha, OK is seeking a customer service-focused banker to open accounts, troubleshoot online banking, and assist customers with a range of services.

The role requires active listening, problem-solving, and strong written and verbal communication. The position is in-office with rotating shifts, occasional travel for trainings, and requires Oklahoma residency and background/credit checks.