Multibanker

Brooks bank; Newcastle (OK); On-site; USD 28,000 - 36,000; Full time

Job summary

Brooks Bank in Oklahoma invites applications for an in-office Customer Service Specialist. The role focuses on greeting customers, processing transactions, and balancing cash with accuracy while delivering friendly, reliable service.

Responsibilities include cross-selling bank products to meet customer needs and handling inquiries with a solution-driven approach. Candidates must live in Oklahoma and pass background and credit checks; 10-key proficiency and strong communication are required.

Qualifications

• High School diploma or GED required.
• 6 months customer service and cash handling preferred.
• Strong computer and 10-key skills.
• Excellent oral and written communication.
• Must reside in Oklahoma and pass background and credit checks.

Responsibilities

• Greet customers and maintain a welcoming environment.
• Process customer transactions accurately and balance cash drawer.
• Generate new business and expand relationships via cross-selling.
• Respond to inquiries and resolve customer concerns.

Skills

Customer service

Cash handling

10-key

Communication skills

Attention to detail

Education

High School Diploma / GED

Tools

General computer skills

Job description

Position SummaryBrooks Bank is a leading financial institution with corporate offices in Chickasha, OK and bank locations in the surrounding area. For more than 130 years, the bank has remained a strong and faithful community partner with expertise in a full range of banking services. We are excited for the future and our continued commitment to the bank’s mission.At Brooks Bank, every action and decision we make as an organization is measured against our mission to deliver relevant, modern, trusted financial services by putting customers first, empowering employees, creating long-term shareholder value, and strengthening our communities.This role is responsible for providing exceptional customer service including efficient and accurate transaction processing. Multibankers proactively identify bank products and services that meet the needs of potential and existing customers, always seeking opportunities to deliver outstanding service and make a positive impression.Essential FunctionsGreeting customers and facilitating a welcoming and customer-focused environmentProcessing customer transactions efficiently and accurately while maintaining a balanced cash drawerGenerating new business and expanding relationships with current customers by cross-selling bank products and services that benefit each customerResponding to customer inquiries and concerns by researching and identifying positive solutionsThis list includes the current primary responsibilities of this position. It is not intended to be all-inclusive and is subject to change, as needed, for the purpose of operational efficiency.Position RequirementsHigh School Graduate or General Education Degree (GED)6 months customer service and cash handling preferredStrong computer and 10-key skillsCareful attention to detail and strong organizational skillsExcellent customer service skills, including oral and written communication skillsOther RequirementsMust reside in Oklahoma and pass a background and credit checkThis is an in-office position, and it is critical to remain available to team members during business hoursMay have intermittent local travel to other locations for meetings, training opportunities and bank events