Bank Manager

Brooks bank; Goldsby (OK); On-site; USD 55,000 - 85,000; Full time

Job summary

Brooks Bank in Oklahoma is seeking a Bank Manager to lead a diverse team at a full-service location. You will balance daily tasks with staff development, revenue growth, and customer focus, while maintaining compliance and operational excellence.

You will coach employees, manage schedules, and drive growth in deposits and loans, participating in community events and building lasting relationships with customers and local leaders.

Qualifications

• Bachelor's degree in Business, Finance, Accounting or related field preferred or an equivalent combination of relevant education and experience.
• Minimum 2 years of supervisory experience.
• Proven knowledge of banking products, services and applicable regulations.
• Strong leadership, critical thinking, and communication skills.
• Attention to detail and high integrity.

Responsibilities

• Lead, coach, and develop employees to achieve performance goals.
• Manage bank location operations, staffing, schedules and expenses.
• Resolve customer complaints and questions with a customer-focused approach.
• Identify opportunities to cross-sell bank products and grow deposits and loans.
• Prepare for annual regulatory audits and ensure policy compliance.
• Represent the bank in community events and build customer relationships.

Skills

Leadership

Coaching

Staff development

Customer service

Operations management

Sales & service

Communication

Education

Bachelor's degree in Business, Finance, Accounting or related field

Equivalent combination of education and experience

Job description

Brooks Bank is a leading financial institution with corporate offices in Chickasha, OK and bank locations in the surrounding area. For more than 130 years, the bank has remained a strong and faithful community partner with expertise in a full range of banking services. We are excited for the future and our continued commitment to the bank’s mission.Job SummaryThe Bank Manager plays a key role in leading a diverse team of bankers within a full-service bank environment who are focused on providing excellent service to our customers.The Bank Manager is focused on improving the success of their location, which contributes to the overall success of the bank. This position requires an adaptable leader who can balance daily tasks and activities with responsibility for staff development and revenue growth.Essential FunctionsManagement & DevelopmentLead, coach, and develop employees to achieve individual, department and bank performance goals.Regularly provide employee coaching and feedback while holding the team accountable to performance goalsManage employees’ work schedules, monitor overtime, and assign tasks as neededTrain and supervise employees to ensure operational, sales & service, and professional developmentManage bank location expensesEnsure employees adhere to all bank policies and proceduresParticipate in community eventsDevelop and maintain relationships with customers and community leadersModel a culture of positive employee morale and ownership andModel and foster a customer-focused cultureGuides, mentors, and builds a cohesive team while fostering a highly positive and productive workplace environment.Resolve customer complaints and questionsSupport the implementation of a bank wide performance and development processOperationsResponsible for operational excellence and soundness of bank locationPrepare team and location for annual regulatory auditsPartner with communication team to maximize community impactGuide employees in escalated or difficult workplace situationsManage staffing, scheduling, and workforce planning.Monitor service quality and implement improvements as neededSales & ServiceGreet customers and facilitate a welcoming and customer-focused environmentProcess routine customer transactions as well as assist employees with more complex transactionsResolve complex customer concerns and escalations.Identify opportunities to recommend additional bank products and servicesRespond to customer needs to create positive solutions.Generate non-interest incomeGrow market share in both deposits and loansThis list includes the current primary responsibilities of this position. It is not intended to be all-inclusive and is subject to change, as needed, for the purpose of operational efficiency.Bachelor's degree in Business, Finance, Accounting or a related field preferred or an equivalent combination of relevant education and experienceMinimum 2 years of supervisory experienceProven knowledge of banking products and services as well as standard banking procedures and regulationsSelf‐starter and ability to manage multiple tasks and projects in a collaborative team environmentStrong leadership and critical thinking skillsExcellent verbal and written communication skills; able to present information professionally and clearlyCareful attention to detail and strong organizational skillsStrong work ethic and high integrityTraining consists of a combination of in-person instruction and hands-on practice in our Learning Lab, observation within a bank location and completion of online training courses. Incumbent must successfully complete teller training prior to being assigned to operate a teller drawer.Other RequirementsMust reside in Oklahoma and pass a background and credit checkThis is an in-person position, and it is critical to remain available to team members during business hoursMay have regular local travel to other locations for meetings, training opportunities and bank eventsMust be available to work one Saturday each month and willing to work additional Saturdays when necessaryHours of OperationMonday through Friday 7:15 am to 6:15 pm and Saturday from 7:45 am to 12:15 pm.Full-time employees are scheduled for 40 hours per week within these times.