Assistant Manager

Brooks bank; Chickasha (OK); On-site; USD 25,000 - 36,000; Full time

Job summary

Brooks Bank in Chickasha, OK seeks an Assistant Bank Manager to partner with the Bank Manager. This hourly, in-person role supports staff and customers, guiding operations and service. You will coach employees, manage schedules, train staff, control location expenses, and ensure compliance.

You’ll help events and community outreach, resolve complaints, and prepare for audits. The position requires a high school diploma or equivalent, bank teller experience, and either a Notary Public or

Qualifications

• High School diploma or equivalent required.
• Teller or related banking experience.
• Notary Public or willingness to obtain one (bank's expense).

Responsibilities

• Coach employees to identify opportunities with customers.
• Manage work schedules, overtime, and tasks.
• Train and supervise employees for operations and service.
• Manage location expenses and ensure policy compliance.
• Participate in community events and model positive culture.
• Resolve customer complaints and questions.
• Ensure operational excellence and audits preparation.
• Greet customers and process transactions; assist with complex transactions.
• Generate non-interest income and grow deposits and loans.

Skills

Verbal communication

Written communication

Leadership / supervision

Attention to detail

Organizational skills

Education

High School diploma or equivalent

Job description

Brooks Bank is a leading financial institution with corporate offices in Chickasha, OK and bank locations in the surrounding area. For more than 130 years, the bank has remained a strong and faithful community partner with expertise in a full range of banking services. We are excited for the future and our continued commitment to the bank's mission.Job SummaryThe Assistant Bank Manager plays a key role in partnering with the Bank Manager to make a proactive impact on our employees and customers.The Assistant Bank Manager is an hourly in-person position and reports to the Bank Manager.Essential FunctionsManagement & DevelopmentCoach employees to effectively identify opportunities with customersManage employees’ work schedules, monitor overtime, and assign tasks as neededTrain and supervise employees to ensure operational, sales & service, and professional developmentManage bank location expensesEnsure employees adhere to all bank policies and proceduresParticipate in community eventsModel a culture of positive employee morale and ownershipResolve customer complaints and questionsOperationsResponsible for operational excellence and soundness of bank locationPrepare team and location for annual regulatory auditsPartner with communication team to maximize community impactGuide employees in escalated or difficult workplace situationsSales & ServiceGreet customers and facilitate a welcoming and customer-focused environmentProcess routine customer transactions as well as assist employees with more complex transactionsRespond to customer needs to create positive solutions.Generate non-interest incomeGrow market share in both deposits and loansThis list includes the current primary responsibilities of this position. It is not intended to be all-inclusive and is subject to change, as needed, for the purpose of operational efficiency.Position RequirementsHigh School diploma or equivalentTeller or related experience within a bank or credit unionProven knowledge of banking products and services as well as standard banking procedures and regulationsMust have a current Notary Public or be willing to become one (at the bank’s expense)Excellent verbal and written communication skills; able to present information professionally and clearlyCareful attention to detail and strong organizational skillsStrong work ethic and high integrityOther RequirementsMust reside in Oklahoma and pass a background and credit check