Service Associate

Michigan Solar Solutions, LLC; Riverdale (MI); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short Term Disability

Tuition Reimbursement

401(k) Employer Match

Advancement Opportunities

Employee Ownership

Employee Discounts

Job summary

Michigan Solar Solutions is seeking a Service Associate to deliver outstanding customer service and manage inquiries while supporting solar operations.

You will collaborate with internal teams, troubleshoot issues, and maintain CRM records (Sunbase). Proficiency with Microsoft 365 and Office is required, along with strong communication skills.

This role offers growth within a rapidly expanding solar company and opportunities to advance with the team.

Qualifications

• Positive attitude with a proactive approach to problem‑solving.
• Strong organizational skills and ability to manage multiple tasks.
• Excellent communication skills and a customer‑centric mindset.
• Proficiency in Microsoft 365, Excel, and Word.
• Previous experience in customer service and familiarity with CRM systems preferred.

Responsibilities

• Provide outstanding customer service by responding to inquiries and resolving issues in a timely and courteous manner.
• Collaborate with internal teams to set and achieve goals, facilitate vendor communication, and support sales initiatives.
• Utilize problem‑solving skills to troubleshoot and resolve solar‑related issues effectively.
• Contact solar manufacturers to run diagnostics and submit warranty claims on behalf of the customer.
• Maintain accurate documentation using Microsoft Office applications and CRM systems. Add new customers and relevant information to the CRM system (Sunbase).
• Maintain and update customer records in the CRM to ensure accurate and current information.
• Answer scheduling inquiries via email and phone.
• Handle the processing tasks for completed work orders on OneDrive.
• Upload scheduled dates and work orders to 3rd party portals.
• Perform other administrative tasks when required.

Skills

Customer Service

Communication

Organization

Microsoft 365

Excel

CRM systems

Tools

Sunbase CRM

OneDrive

Microsoft Office

Job description

About Us

Michigan Solar Solutions is a rapidly growing solar energy company dedicated to providing sustainable energy solutions to homeowners across Michigan and beyond. Backed by industry leaders and driven by a commitment to excellence, we are seeking passionate individuals to join our team and contribute to our mission of building a brighter, greener future.

Job Description

As a Service Associate at Michigan Solar Solutions, you will play a pivotal role in delivering exceptional customer service and ensuring smooth operations. From addressing customer inquiries to troubleshooting solar-related issues, you will have the opportunity to make a meaningful impact while building a rewarding career.

Responsibilities

• Provide outstanding customer service by responding to inquiries and resolving issues in a timely and courteous manner.


• Collaborate with internal teams to set and achieve goals, facilitate vendor communication, and support sales initiatives.


• Utilize problem‑solving skills to troubleshoot and resolve solar‑related issues effectively.


• Contact solar manufacturers to run diagnostics and submit warranty claims on behalf of the customer.


• Maintain accurate documentation using Microsoft Office applications and CRM systems. Add new customers and relevant information to the CRM system (Sunbase).


• Maintain and update customer records in the CRM to ensure accurate and current information.


• Answer scheduling inquiries via email and phone.


• Handle the processing tasks for completed work orders on OneDrive.


• Upload scheduled dates and work orders to 3rd party portals.


• Perform other administrative tasks when required.

Qualifications

• Positive attitude with a proactive approach to problem‑solving.


• Strong organizational skills and ability to manage multiple tasks.


• Excellent communication skills and a customer‑centric mindset.


• Proficiency in Microsoft 365, Excel, and Word.


• Previous experience in customer service and familiarity with CRM systems preferred.

Benefits

• Paid Time Off


• Health Insurance


• Dental Insurance


• Vision Insurance


• Life Insurance, Employer Paid


• Short Term Disability, Employer Paid


• Tuition Reimbursement Annual Allowance


• 401(k) participation option (after 90 days of employment), employer match after 1 yr.


• Opportunity for Advancement


• Employee Owned – Become an Owner!


• Employee Discounts for Family Members – 20% off solar electric systems; having more employees with solar on their homes benefits us all.

How to Apply

If you are ready to embark on a rewarding career journey with Michigan Solar Solutions, apply now by submitting your resume. While we cannot guarantee an interview, we are committed to reviewing all applications and exploring potential matches.

Michigan Solar Solutions is an equal‑opportunity employer that values diversity and inclusion in the workplace.