Solar Project Support Coordinator

Trinity Solar; Town of Islip (NY); On-site; USD 28,000 - 34,000; Full time

Job summary

Trinity Solar, a leading residential solar company, is seeking a Customer Service Representative to support customers from project inception through completion. This role connects customers with Sales and internal teams, monitors active projects, coordinates documentation, and communicates updates to ensure a smooth solar journey.

You’ll thrive on building relationships, staying organized, and working in a fast-paced team.

Qualifications

• Customer service experience is preferred but not required.
• Experience in a fast-paced office or customer-facing environment is preferred.
• Experience working with CRM or project management systems is a plus.

Responsibilities

• Develop and maintain strong, positive working relationships with customers, sales representatives, and colleagues across the organization.
• Monitor active projects regularly to ensure information is accurate, deadlines are being met, and customers and internal teams receive timely communication.
• Coordinate with customers and Sales representatives to obtain required documentation for solar projects.
• Communicate professionally and courteously with customers through phone, text messaging, and email.
• Respond to customer questions and concerns, working to understand their needs and identify appropriate solutions.
• Utilize strong organizational and time management skills to prioritize daily responsibilities and adjust tasks as project needs change.
• Maintain accurate customer and project information within applicable systems.
• Partner with internal departments to help resolve issues and ensure a smooth customer experience throughout the project lifecycle.
• Identify potential project or customer concerns and communicate them to the appropriate team members in a timely manner.
• Support additional customer service and operational responsibilities as assigned.

Skills

Communication skills

Bilingual communication

Multitasking

Problem-solving

Team collaboration

Tools

Microsoft Office

Adobe PDF

Document management systems

Salesforce

Job description

Trinity Solar, a leading residential solar company, is seeking a Customer Service Representative to support customers from project inception through completion. This role connects customers with Sales and internal teams, monitors active projects, coordinates documentation, and communicates updates to ensure a smooth solar journey.

You’ll thrive on building relationships, staying organized, and working in a fast-paced team.