Customer Service Representative

Trinity Solar; Reading (Berks County); Sur place; USD 25 000 - 29 000; Plein temps

Avantages offerts par ce poste

Healthcare coverage

Paid training

Paid time off

401(k) with company match

Work-life balance

Résumé du poste

Trinity Solar is hiring a Project Concierge Representative in Reading, PA to deliver excellent customer experiences from project inception to completion. You will communicate with customers and internal teams, monitor project progress, and coordinate documentation with sales reps to support solar projects.

The role emphasizes strong communication, time management, and the ability to resolve customer concerns while maintaining accurate project information.

Qualifications

• Strong communication skills including call management, text messaging and email.
• Ability to mitigate customer concerns while arriving at positive outcomes.
• Proficiency with Microsoft Office, Adobe PDF, and document management systems; Salesforce.com experience is preferred.
• Organizational and time management skills with attention to detail.
• Experience in a fast-paced office environment is preferred.

Responsabilités

• Develop strong positive working relationships with customers and colleagues.
• Monitor all active projects for accuracy and deadline adherence, with necessary communication to customers and the organization.
• Prioritize and adjust daily tasks using organizational and time management skills.
• Coordinate with customers and sales representatives to obtain documentation for solar projects.

Connaissances

Strong communication

Customer focus

Time management

Decision making

Problem solving

Outils

Salesforce.com

Microsoft Office

Adobe PDF

Description du poste

The Project Concierge Representative will be responsible for delivering an exceptional customer experience from project inception to completion, providing professional and courteous communication with customers and across departments.

Supervisory Responsibilities

• None

Duties/Responsibilities

• Develop strong positive working relationships with customers and colleagues.
• Regularly monitor all active projects for accuracy of information and to ensure that deadlines are being upheld while providing necessary communication to customers and the organization.
• Utilize organizational and time management skills to prioritize and adjust daily tasks.
• Coordinate efforts with customers and sales representatives to obtain documentation necessary for solar projects.

Required Skills/Abilities

• Strong communication skills including the use of a call management system as well as text messaging and email.
• Ability to mitigate customer concerns while arriving at the best positive outcome.
• Proficiency with Microsoft Office, Adobe PDF, Document Management. SalesForce.com experience is preferred.
• Desired attributes include organizational and time management skills, strong decision making and problem solving, team player and attention to detail.
• Experience in a faced paced office environment is preferred.

Education and Experience

• Customer service experience preferred but not required.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Compensation

$18-$21/ hr

When you join Trinity Solar, you'll enjoy:

• Competitive pay with opportunities to grow
• Comprehensive healthcare coverage: Medical, Dental & Vision
• Life insurance and employee assistance programs for peace of mind
• Paid training to set you up for success
• A generous paid time off (PTO) program to recharge and enjoy life outside of work (varies by role).
• Forty (40) hours of sick time annually.
• 401(k) with company match to invest in your future.
• Work-life balance that puts your well-being first.

Join Trinity Solar and be part of a company where your career, your growth, and your impact truly matter.

Area of Interest

Project Support

Trinity Solar is an Equal Opportunity Employer committed to diversity in the workplace. Consistent with that goal, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, gender identity, or any other category protected by applicable federal, state, or local laws.

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