Customer Service Representative

Trinity Solar; Pennsylvania; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive healthcare coverage

Life insurance and employee assistance

Paid training

Generous PTO

40 hours sick time annually

401(k) with company match

Work-life balance

Job summary

Trinity Solar is seeking a Project Concierge Representative to deliver an outstanding customer experience from project inception to completion. You will communicate professionally with customers and across departments, ensuring smooth project progression.

You will develop strong relationships, monitor project deadlines, and coordinate with customers and sales to gather required documentation for solar projects in a fast-paced office setting.

Qualifications

• Customer service experience preferred but not required.
• Strong communication and time-management skills.
• Proficiency with Microsoft Office, Adobe PDF, and document management.
• Salesforce.com experience preferred.
• Ability to work in a fast-paced office environment.

Responsibilities

• Develop positive relationships with customers and colleagues.
• Monitor active projects for accuracy and deadlines, communicating with customers and the organization.
• Prioritize daily tasks using organizational and time-management skills.
• Coordinate with customers and sales to obtain documentation for solar projects.

Skills

Communication

Time management

Organization

Problem solving

Team player

Microsoft Office

Adobe PDF

Document Management

Salesforce.com

Attention to detail

Tools

Microsoft Office

Adobe PDF

Document Management

Salesforce.com

Job description

The Project Concierge Representative will be responsible for delivering an exceptional customer experience from project inception to completion, providing professional and courteous communication with customers and across departments.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Develop strong positive working relationships with customers and colleagues.
• Regularly monitor all active projects for accuracy of information and to ensure that deadlines are being upheld while providing necessary communication to customers and the organization.
• Utilize organizational and time management skills to prioritize and adjust daily tasks.
• Coordinate efforts with customers and sales representatives to obtain documentation necessary for solar projects.

Required Skills/Abilities:

• Strong communication skills including the use of a call management system as well as text messaging and email.
• Ability to mitigate customer concerns while arriving at the best positive outcome.
• Proficiency with Microsoft Office, Adobe PDF, Document Management. SalesForce.com experience is preferred.
• Desired attributes include organizational and time management skills, strong decision making and problem solving, team player and attention to detail.
• Experience in a faced paced office environment is preferred.

Education and Experience:

• Customer service experience preferred but not required

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Why Join Us?

• Competitive pay with opportunities to grow
• Comprehensive healthcare coverage: Medical, Dental & Vision
• Life insurance and employee assistance programs for peace of mind
• Paid training to set you up for success
• A generous paid time off (PTO) program to recharge and enjoy life outside of work (varies by role)
• Forty (40) hours of sick time annually
• 401(k) with company match to invest in your future
• Work-life balance that puts your well-being first.

Join Trinity Solar and be part of a company where your career, your growth, and your impact truly matter.