Solar Project Concierge | Customer Experience Pro

Trinity Solar; Reading (Berks County); Presencial; USD 25.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare coverage

Paid training

Paid time off

401(k) with company match

Work-life balance

Descripción de la vacante

Trinity Solar is hiring a Project Concierge Representative in Reading, PA to deliver excellent customer experiences from project inception to completion. You will communicate with customers and internal teams, monitor project progress, and coordinate documentation with sales reps to support solar projects.

The role emphasizes strong communication, time management, and the ability to resolve customer concerns while maintaining accurate project information.

Formación

• Strong communication skills including call management, text messaging and email.
• Ability to mitigate customer concerns while arriving at positive outcomes.
• Proficiency with Microsoft Office, Adobe PDF, and document management systems; Salesforce.com experience is preferred.
• Organizational and time management skills with attention to detail.
• Experience in a fast-paced office environment is preferred.

Responsabilidades

• Develop strong positive working relationships with customers and colleagues.
• Monitor all active projects for accuracy and deadline adherence, with necessary communication to customers and the organization.
• Prioritize and adjust daily tasks using organizational and time management skills.
• Coordinate with customers and sales representatives to obtain documentation for solar projects.

Conocimientos

Strong communication

Customer focus

Time management

Decision making

Problem solving

Herramientas

Salesforce.com

Microsoft Office

Adobe PDF

Descripción del empleo

Trinity Solar is hiring a Project Concierge Representative in Reading, PA to deliver excellent customer experiences from project inception to completion. You will communicate with customers and internal teams, monitor project progress, and coordinate documentation with sales reps to support solar projects.

The role emphasizes strong communication, time management, and the ability to resolve customer concerns while maintaining accurate project information.