Solar Maintenance Client Success Coordinator

Solar Solution; Washington (District of Columbia); Hybrid; USD 60,000 - 86,000; Full time

Job summary

Solar Solution in Washington, DC is seeking a Solar Maintenance Client Operations Coordinator to act as the primary liaison for client maintenance needs. You will manage inbound requests, communicate issues, schedule field crews, and ensure timely resolution of service matters.

This hybrid, full-time position requires strong communication, organization, and the ability to coordinate with technical teams and contractors to keep projects moving and clients informed.

Qualifications

• 3+ years in client-facing operations or service management.
• Strong written and verbal communication skills.
• Ability to manage multiple projects and deadlines simultaneously.
• Strong organizational skills and attention to detail.
• Comfort interacting with both technical teams and non-technical clients.

Responsibilities

• Manage inbound maintenance requests and log service issues.
• Serve as the primary client liaison for maintenance matters.
• Schedule field crews and coordinate with subcontractors.
• Communicate scheduling timelines and repair updates clearly.
• Track job progress from scheduling through completion.
• Review monitoring data to identify potential issues before dispatch.
• Maintain accurate service records in CRM and internal systems.

Skills

Client-facing operations

Communication skills

Project management

Organizational skills

Technical/non-technical collaboration

Tools

CRM software

Project management software

Job description

Solar Solution in Washington, DC is seeking a Solar Maintenance Client Operations Coordinator to act as the primary liaison for client maintenance needs. You will manage inbound requests, communicate issues, schedule field crews, and ensure timely resolution of service matters.

This hybrid, full-time position requires strong communication, organization, and the ability to coordinate with technical teams and contractors to keep projects moving and clients informed.