Solar Install Scheduling Lead

ION Solar, LLC; Orem (UT); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k)

Paid time off

Paid holidays

Paid birthday off

Job summary

ION Solar is seeking a Pre Install Department Supervisor to support the daily needs of the team, assist with scheduling, and audit processes. The supervisor will monitor customer interactions and prepare performance reports to improve service quality.

The ideal candidate will coach new hires, handle escalations, and partner with area operations managers to optimize daily focus and scheduling. A strong background in customer service and supervision is required.

Qualifications

• High school diploma or equivalent is required.
• At least three years of customer service experience required.
• Previous supervisory experience preferred.
• Strong communication and leadership abilities.
• Proficiency with Microsoft Office and reporting tools.

Responsibilities

• Assist Department Manager and ensure compliance with guidelines for service quality.
• Monitor calls and correspondence between representatives and customers.
• Collect data and prepare reports on complaints and inquiries.
• Prepare monthly performance reports for the team.
• Train new hires on processes and procedures.
• Assist with escalated customers when necessary.
• Develop daily focus and action plans with the manager.
• Support office and field teams with Enphase portal issues.
• Perform other related duties as assigned.

Skills

Supervisory skills

Customer service leadership

Verbal and written communication

Data reporting and dashboards

Coaching and mentoring

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

ION Solar is seeking a Pre Install Department Supervisor to support the daily needs of the team, assist with scheduling, and audit processes. The supervisor will monitor customer interactions and prepare performance reports to improve service quality.

The ideal candidate will coach new hires, handle escalations, and partner with area operations managers to optimize daily focus and scheduling. A strong background in customer service and supervision is required.