Installation Scheduling Crew Member

ION Solar, LLC; Orem (UT); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

401(k)

Paid time off and paid holidays

Paid birthday off

Job summary

ION Solar in Utah is seeking a Pre Install Coordinator to audit accounts and schedule residential solar installs. You will conduct multi-point audits, determine readiness, and explain the installation process to customers, coordinating dates with homeowners.

You will monitor dashboards, follow up on tickets, contact customers by phone, text, and email, and help ensure the daily schedule is fully filled. Strong communication and organization are essential in this fast-paced team.

Qualifications

• High school diploma or equivalent.
• Customer service experience required.
• Solar experience preferred.
• Ability to type at least 45 WPM.

Responsibilities

• Audit accounts and determine pass status or disposition based on fail reason.
• Monitor queues and dashboards daily.
• Daily follow up of installation tickets in the assigned jurisdiction.
• Contact customers via phone, text, and email.
• Ensure the next day’s schedule is 100% filled.
• Understand ION’s mission and the impact of every individual.
• Performs other related duties as assigned.

Skills

Typing 45 WPM

Verbal & written comms

Interpersonal skills

Organizational skills

Time management

MS Office proficient

Problem solving

Education

HS diploma or equivalent

Customer service experience

Solar experience preferred

Tools

None

Job description

ION Solar is one of the nation's fastest-growing, full-service residential solar companies. With offices in eight states across the country and a growing workforce of over 700 employees, ION Solar is providing a simple, affordable way for homeowners to switch to solar.

Pre Install Coordinators contribute to Ion Solar by auditing accounts and scheduling solar installs. When a solar project meets the necessary requirements and enters the queue, coordinators conduct a multi-point audit. This will determine whether or not the install is ready to schedule. If an account is ready, the customer is contacted using various channels to explain the installation process and coordinate the install date. Coordinators also monitor and maintain various queues for accounts that are not install-ready to track status changes and keep the project on track. Each coordinator is asked to schedule a set amount of installs daily, contributing to the department goals and company mission.

Duties/Responsibilities:

• Audit accounts to either a pass status or disposition based on fail reason
• Monitor queues and dashboards - Zero out daily
• Daily follow up of all existing installation tickets in the assigned jurisdiction
• Contact customers via phone, text and email
• Ensuring the next days schedule is 100% filled
• Understand IONs mission and the impact of every individual
• Performs other related duties as assigned.

Required Skills/Abilities:

• Ability to type at least 45 words per minute.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Proficient with Microsoft Office Suite or related software.
• Ability to develop solutions to difficult problems

Education and Experience:

• A high school diploma or equivalent is required
• Customer service experience required
• Solar experience preferred

Working Conditions:

Fast-paced, open floor office environment with significant computer and phone usage. Utilization of complex systems. Speed and accuracy are essential to the successful completion of tasks.

Prolonged periods sitting at a desk and working on a computer. Regular requirement to talk, or hear; frequent requirement to stand, walk, reach, bend or lift up to 20 pounds. The noise level in the work environment is typical of that of an office. May encounter interruptions throughout the work day.

• Competitive wages
• 401(k)
• Paid time off and paid holidays
• Paid birthday off

ION Solar is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, familial status, gender identity, national origin, veteran or disability status, or any other protected class.