Solar Field Performance Lead - Service & Warranties

Sunrun Inc.; Waipahu (HI); Vor Ort; USD 39.000 - 52.000; Vollzeit

Zusammenfassung

Sunrun Inc. seeks a Field Performance Technician to manage service and warranty tasks for our solar installation teams. You will coordinate schedules, allocate labor, and work closely with the Field Service team and branch leadership to ensure timely, quality service.

Ideal candidates bring solar field experience, NEC knowledge, and strong customer service skills. A valid driver's license and Journeyman certification flexibility are preferred.

Qualifikationen

• 1 - 3 years of previous field construction or solar experience required.
• PV design or PV electrical experience is preferred.
• High School diploma is required.

Aufgaben

• Organize, lead, and maintain the warranty and service schedule.
• Work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed.
• Assist with training and development for Field Service Technicians and Field Communications Technicians.
• Lead regular meetings to align and train the local field service team on best practices.
• Support the on-boarding and training of new members of the field performance team.
• Regularly exceed defined goals for field performance key performance indicators including but not limited to turnaround time, experience rating and average dispatches completed.
• Assist with other tasks including inspections and site audits when assigned.

Kenntnisse

NEC knowledge

Customer service

Communication skills

Organizational skills

Time management

Safety awareness

PV installation knowledge

Ausbildung

High School diploma

Jobbeschreibung

Sunrun Inc. seeks a Field Performance Technician to manage service and warranty tasks for our solar installation teams. You will coordinate schedules, allocate labor, and work closely with the Field Service team and branch leadership to ensure timely, quality service.

Ideal candidates bring solar field experience, NEC knowledge, and strong customer service skills. A valid driver's license and Journeyman certification flexibility are preferred.