Soho Store Lead - Elevate Sales & Experience

Kith Soho; United States; On-site; USD 70,000 - 80,000; Full time

Job summary

Kith Soho is seeking an Assistant Manager to build a top-tier customer experience in-store. Reporting to the General Manager, you will guide a sales team that includes Supervisors and Associates, and execute initiatives to boost satisfaction while upholding brand standards.

You will develop team goals, provide product knowledge, assist with transactions, and collaborate with HQ as needed. Flexible hours and weekend availability required for this role.

Qualifications

• 2–3 years of leadership experience in a customer-facing role.
• 3+ years of retail/apparel operations experience.
• 2+ years leading a team of Supervisors.
• Experience in a commission-based environment is a plus.
• Thorough communication and comfortable delegating tasks and responsibilities.

Responsibilities

• Build and maintain a top-performing sales team focused on customer experience.
• Monitor customer experience and identify opportunities for improvement.
• Assist in maintaining systemic processes as directed by the General Manager.
• Execute initiatives to improve customer satisfaction.
• Provide feedback on performance to the General Manager.
• Lead product knowledge or brand education for the store team.
• Coordinate with HQ in the absence of the General Manager.

Skills

Leadership

Communication

Multitasking

Computer skills

Sales

Tools

Microsoft Office

Google Workspace

POS systems

Job description

Kith Soho is seeking an Assistant Manager to build a top-tier customer experience in-store. Reporting to the General Manager, you will guide a sales team that includes Supervisors and Associates, and execute initiatives to boost satisfaction while upholding brand standards.

You will develop team goals, provide product knowledge, assist with transactions, and collaborate with HQ as needed. Flexible hours and weekend availability required for this role.