SoHo Flagship Store Director

Moncler; New York (NY); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Short- and long-term disability

Paid parental leave

7 paid holidays

Up to 120 hours vacation

4 personal days

2 community service days

Employee discounts

Retirement plan with employer matching

Job summary

Moncler SoHo Flagship seeks a Store Director to lead one of the Americas’ premier boutiques. You will drive commercial performance, elevate client experiences, and mentor a high-performing team in a fast-paced luxury environment.

You will partner with Regional Leadership and cross-functional teams to translate priorities into action, develop future leaders, and ensure best-in-class store execution across operations, training, and client relations.

Qualifications

• Bachelor’s degree preferred; relevant experience accepted in lieu of a degree.
• At least 7 years of progressive luxury retail leadership experience, including 3 years leading a flagship or high-volume luxury store.
• Proven ability to build, inspire, and develop high-performing teams.
• Ability to translate standards into effective coaching, develop strong trainers, and build capability across the network.
• Strong business, financial, and KPI analysis skills with the ability to drive profitable growth and informed decisions.
• Expertise in luxury service, clienteling, and CRM strategies that build relationships and drive sales.
• Strong execution across operations, merchandising, inventory, compliance, and asset protection.
• Executive presence, managerial courage, and the ability to influence and collaborate at all levels.
• Entrepreneurial and results-driven, with the ability to thrive in a fast-paced flagship environment without compromising integrity or quality.
• Proficiency in Microsoft Office, POS, CRM, inventory management, and other retail systems.

Responsibilities

• Lead the SoHo Flagship’s performance, achieving sales, profitability, productivity, client development, and operational objectives.
• Develop store strategies with Regional Leadership and translate company priorities into actionable plans.
• Analyze trends, KPIs, inventory, traffic, and market opportunities to improve sales, conversion, UPT, CRM capture, repurchase rate, productivity, and inventory performance.
• Respond proactively to the competitive New York luxury market, identifying opportunities to grow the business inside and outside the boutique.
• Manage budgets and operating expenses to maximize productivity and profitability.
• Champion the Moncler Client Promise and consistent delivery of exceptional, personalized luxury experiences.
• Maintain a visible sales-floor presence through Client Experience Management (CEM), coaching in the moment and engaging with clients and VICs.
• Build a culture of clienteling, networking, CRM excellence, and long‑term relationships across local, domestic, and international clientele.
• Partner with Client Relations and cross‑functional teams on events, activations, and community initiatives that strengthen engagement, awareness, and acquisition.
• Resolve escalated client situations with professionalism, empathy, sound judgment, and commitment to the relationship.
• Lead, inspire, coach, and develop store leaders and the broader team while fostering accountability, collaboration, inclusion, and excellence.
• Set expectations and ensure alignment across commercial performance, client experience, operations, and talent development.
• Recruit, onboard, develop, and retain top luxury retail talent while building internal and external pipelines.
• Conduct regular one-to-ones, performance reviews, coaching sessions, and individualized development planning.
• Build organizational capability through succession planning, talent reviews, continuous coaching, and development of future leaders.
• Create an environment where feedback is timely and actionable and strong performance is recognized.
• Establish the SoHo Flagship as a best-in-class training environment demonstrating Moncler standards, culture, client experience, and operational excellence.
• Ensure readiness to onboard and develop new hires, newly appointed leaders, and visiting employees across the Americas retail network.
• Partner with Retail Training, Human Resources, Regional Leadership, and functional teams to translate learning priorities into practical in-store experiences.
• Equip store leaders to be effective trainers and coaches through consistent instruction, feedback, demonstrations, and follow-up.
• Give trainees structured opportunities to observe, practice, and apply standards across selling, clienteling, CEM, operations, product knowledge, and leadership routines.
• Ensure company programs and standards are consistently executed so the flagship serves as a model store.
• Provide feedback on trainee progress and opportunities to strengthen regional onboarding, training content, and field execution.

Skills

Luxury retail leadership

Team development

KPI analysis

Clienteling & CRM

Operational excellence

Education

Bachelor’s degree preferred

Experience accepted in lieu of degree

Tools

Microsoft Office

POS system

CRM software

Job description

Moncler SoHo Flagship seeks a Store Director to lead one of the Americas’ premier boutiques. You will drive commercial performance, elevate client experiences, and mentor a high-performing team in a fast-paced luxury environment.

You will partner with Regional Leadership and cross-functional teams to translate priorities into action, develop future leaders, and ensure best-in-class store execution across operations, training, and client relations.