Luxury Store Leader — Client Experience & Growth

BoF Careers; New York (NY); On-site; USD 110,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision care

Paid parental leave

Vacation & personal days

Employee discounts

Retirement plan

Job summary

Moncler is seeking a Store Manager to lead a premium boutique in the New York area. You will drive sales, client experience, and daily operations while mentoring a high-performing team in a dynamic luxury environment.

The role partners with regional leadership to translate priorities into actions, manages KPI-driven performance, and upholds Moncler's standards on client relations and brand excellence.

Qualifications

• Bachelor's degree preferred; relevant experience accepted in lieu of a degree.
• Minimum of five years of progressive luxury retail leadership experience, including managing a high-volume store or comparable business.
• Demonstrated ability to lead and develop high-performing teams with accountability and inclusion.
• Strong commercial acumen to interpret KPIs, financial data, and client insights for growth.
• Expertise in luxury client experience, clienteling, CRM, and relationship development.
• Strong operational judgment across merchandising, inventory, payroll, and scheduling.

Responsibilities

• Lead overall store performance, driving sales, profitability, productivity, client development and operations.
• Develop and execute store-specific business strategies with Regional Leadership.
• Analyze KPIs, traffic, inventory and client trends to identify actions for sustainable results.
• Drive improvements in sales conversion, UPT, CRM capture, and inventory productivity.
• Manage store expenses, payroll and scheduling to maximize productivity and profitability.
• Lead, coach and develop the store team, fostering accountability and inclusion.
• Build bench strength through succession planning and development of future leaders.

Skills

Luxury retail leadership

Team development

KPIs analysis

Clienteling & CRM

Communication & collaboration

Flexible schedule

Education

Bachelor's degree preferred

Tools

CRM systems

POS systems

MS Office

Job description

Moncler is seeking a Store Manager to lead a premium boutique in the New York area. You will drive sales, client experience, and daily operations while mentoring a high-performing team in a dynamic luxury environment.

The role partners with regional leadership to translate priorities into actions, manages KPI-driven performance, and upholds Moncler's standards on client relations and brand excellence.