Store Director - Soho Flagship

Brobston Group LLC; New York (NY); On-site; USD 120,000 - 170,000; Full time

Job summary

Moncler Soho Flagship Store in SoHo seeks a Store Director to lead commercial performance, client experience, operations, and team development. You will drive store-specific strategies, model best-in-class execution, and partner with regional teams to optimize inventory, events, and talent.

You will recruit and coach store leadership, oversee scheduling, payroll, loss prevention, and compliance, and represent the brand in the SoHo luxury community with a focus on training the network.

Qualifications

• Bachelor’s degree preferred or equivalent relevant experience.
• Minimum of 7 years of progressive luxury retail leadership experience.
• Minimum of 3 years leading a flagship or high-volume luxury retail store.
• Strong executive leadership, coaching, and people development skills.
• Proven commercial and strategic acumen with experience analyzing KPIs and inventory performance.
• Deep expertise in luxury client experience, CRM, POS, and retail technology systems.

Responsibilities

• Lead overall store performance to achieve sales, profitability, productivity, and client development objectives.
• Develop and execute store business strategies and analyze KPIs, inventory, and traffic to drive results.
• Champion luxury client experience, clienteling, CRM capture, and resolve escalated client situations.
• Recruit, onboard, coach, and develop store leadership and staff; establish the flagship as a training environment.
• Oversee store operations including scheduling, payroll, inventory, cash handling, loss prevention, and compliance.
• Partner with merchandising, visual, operations, and HR to support product launches, events, and regional priorities.
• Represent the brand in the SoHo community and lead team meetings that reinforce priorities and culture.

Skills

Executive leadership

Coaching

People development

KPI analysis

Inventory management

Luxury client experience

CRM

POS

Retail tech

Strategic acumen

Education

Bachelor’s degree or equivalent experience

Tools

CRM systems

POS systems

Job description

Summary

The Store Director, Soho Flagship is the strategic and cultural leader of Moncler’s flagship boutique in SoHo, accountable for commercial performance, exceptional client experience, operational excellence, and team development. This role drives store‑specific business strategies, models best-in‑class execution as a training environment for the network, and represents the brand within the local and international luxury community. The Store Director partners with regional and cross‑functional teams to optimize inventory, merchandising, events, and talent development.

Responsibilities

• Lead overall store performance to achieve sales, profitability, productivity, and client development objectives.
• Develop and execute store business strategies and analyze KPIs, inventory, and traffic to drive results.
• Champion luxury client experience, clienteling, CRM capture, and resolve escalated client situations.
• Recruit, onboard, coach, and develop store leadership and staff; establish the flagship as a training environment.
• Oversee store operations including scheduling, payroll, inventory, cash handling, loss prevention, and compliance.
• Partner with merchandising, visual, operations, and HR to support product launches, events, and regional priorities.
• Represent the brand in the SoHo community and lead team meetings that reinforce priorities and culture.

Requirements

• Bachelor’s degree preferred or equivalent relevant experience.
• Minimum of 7 years of progressive luxury retail leadership experience.
• Minimum of 3 years leading a flagship or high-volume luxury retail store.
• Strong executive leadership, coaching, and people development skills.
• Proven commercial and strategic acumen with experience analyzing KPIs and inventory performance.
• Deep expertise in luxury client experience, CRM, POS, and retail technology systems.