Technical Support Specialist: Elevate Customer Service

Comunidade Metodista; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Sheri Brownlie in Houston, TX is seeking an experienced Help Desk Specialist to join the Customer Service team. You will provide technical solutions and strong customer service to resolve user issues efficiently and professionally.

The role requires clear communication, hands-on problem-solving, and the ability to train junior staff while collaborating with the technical team to improve service delivery. This position is on-site in Houston and demands multitasking and meticulous attention to

Qualifications

• Bachelor's in Information Technology, Computer Science, or a related field.
• Proven 3 years of experience in a help desk environment.
• Experience in customer service is acceptable.
• Hands-on experience in resolving customer issues and complaints.
• Strong communication skills, both oral and written.
• Ability to manage multiple tasks and stay organized.

Responsibilities

• Provide technical support to users via the service desk.
• Troubleshoot technical inadequacies.
• Give step-by-step guidance to customers over the phone or via screen sharing.
• Track common issues and coordinate with the technical team for resolution.
• Update the customer database and ensure high-quality service.
• Suggest improvements and new strategies to tackle issues.
• Provide training to junior staff and onboard new hires.
• Respond to difficult customers with patience and swift actions.

Skills

Customer service

Communication

Problem-solving

Time management

Interpersonal skills

Organizational skills

Education

Bachelor's in Information Technology, Computer Science, or related field

Job description

Sheri Brownlie in Houston, TX is seeking an experienced Help Desk Specialist to join the Customer Service team. You will provide technical solutions and strong customer service to resolve user issues efficiently and professionally.

The role requires clear communication, hands-on problem-solving, and the ability to train junior staff while collaborating with the technical team to improve service delivery. This position is on-site in Houston and demands multitasking and meticulous attention to