Fintech Support Specialist - Elevate Startup Finances

United States Digital Space LLC; United States; Remote; USD 43,000 - 53,000; Full time

Job summary

United States Digital Space LLC is seeking a proactive Customer Support professional to help our fintech users. You will assist via chat, email, and phone, resolve account issues, and guide customers through our product while translating complex terms into clear guidance.

You will collaborate with banks and engineers to improve products, write customer-facing docs, and build scalable support processes. The role emphasizes empathy, organization, and proactive problem solving.

Qualifications

• 2+ years in a Customer Experience / Customer Support role.
• Consistently exercise empathy.
• Translate complex terminology into clear, human communication.
• Enjoy thinking about automating tasks where possible.
• Keep a clean, organized inbox.
• Stay calm and collected while juggling multiple tasks.

Responsibilities

• Answer user questions over chat, email, and phone.
• Handle user account requests, including application processing, card disputes, missing payments, card shipments.
• Teach customers how to use our product and translate confusion into product feedback.
• Identify systemic flaws causing user problems and propose improvements.
• Collaborate with engineering to identify and squash bugs.
• Communicate user needs to partner banks to improve products and processes.
• Write help articles and FAQs.
• Learn internal tools and find efficiency gains.
• Help with compliance and customer tasks.
• Build warm relationships with users and contribute to support infrastructure.

Skills

Empathy

Communication

Automation

Multichannel

Calm under pressure

Job description

United States Digital Space LLC is seeking a proactive Customer Support professional to help our fintech users. You will assist via chat, email, and phone, resolve account issues, and guide customers through our product while translating complex terms into clear guidance.

You will collaborate with banks and engineers to improve products, write customer-facing docs, and build scalable support processes. The role emphasizes empathy, organization, and proactive problem solving.