Software Support Engineer — Client-Focused Troubleshooter

Dematic; Wauwatosa (WI); On-site; USD 66,000 - 100,000; Full time

Benefits offered by this job

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Job summary

Dematic seeks a customer-focused and technically skilled Software Support Engineer to provide technical support for software solutions, helping customers resolve issues, optimize performance, and maximize product value. You will diagnose issues, collaborate with development, and maintain high customer satisfaction.

The role requires strong troubleshooting, effective communication, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Bachelor's Degree in Computer Science, Software Engineering, or related field.
• Proven experience in software support or a similar role.
• Strong problem solving skills and attention to detail.
• Excellent written and verbal communication skills.
• Experience with Oracle / MS SQL databases.
• Experience with Windows operating systems.

Responsibilities

• Provide technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot software issues.
• Collaborate with the development team to resolve complex issues.
• Document and track customer issues and problems.
• Assist in creating support documentation and knowledge base articles.
• Conduct training sessions for customers on software usage.
• Travel approximately 5% to different customer locations and Dematic sites.
• Participate in an on-call rotation during non-business hours.

Skills

Customer focus

Troubleshooting

Communication

Documentation

Training customers

Education

Bachelor's Degree

Tools

Oracle

MS SQL

Windows OS

Job description

Dematic seeks a customer-focused and technically skilled Software Support Engineer to provide technical support for software solutions, helping customers resolve issues, optimize performance, and maximize product value. You will diagnose issues, collaborate with development, and maintain high customer satisfaction.

The role requires strong troubleshooting, effective communication, and the ability to manage multiple priorities in a fast-paced environment.