Remote Software Support Engineer - Resolve Complex Tech Issues

Kion Group AG; Wisconsin; Hybrid; USD 65,000 - 105,000; Full time

Benefits offered by this job

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Job summary

Dematic is seeking a Software Support Engineer to provide remote, second-level customer support as part of the Customer Service team. The role operates on a weekly 8am-5pm EST schedule and involves collaborating with customers as well as first-line technicians and software/technical engineers to resolve issues.

Ideal candidates have knowledge across multiple programming languages, operating systems, databases, and networking, with 1-3 years in technical support or data analysis.

Qualifications

• Associate degree in Engineering, IT, or related field (Bachelor’s preferred).
• 1-3 years of experience in technical support or data analysis.
• Knowledge of multiple programming languages, operating systems, databases, and networking.

Responsibilities

• Works with moderate guidance
• Analyzes and improves tools, systems, and processes
• Resolves moderately difficult issues and manages recurring tasks
• Accountable for process efficiency and effectiveness

Skills

Programming knowledge

Operating systems

Databases

Networking

Education

Associate degree in Engineering/IT

Bachelor’s degree preferred

Job description

Dematic is seeking a Software Support Engineer to provide remote, second-level customer support as part of the Customer Service team. The role operates on a weekly 8am-5pm EST schedule and involves collaborating with customers as well as first-line technicians and software/technical engineers to resolve issues.

Ideal candidates have knowledge across multiple programming languages, operating systems, databases, and networking, with 1-3 years in technical support or data analysis.