Application Support Engineer: Elevate Client Experience

Quiet Capital; Londonderry (NH); On-site; USD 47,000 - 68,000; Full time

Job summary

Confirm is seeking a skilled Tier 2 Support Engineer to manage complex issues across its product portfolio. You will triage, reproduce faults, and work with Development, Cloud Infrastructure and Support teams to resolve problems quickly while keeping customers informed.

The role emphasizes multi-level troubleshooting, knowledge sharing, and proactive case lifecycle management. Experience with ticketing systems, web technologies, and cross-functional collaboration will help you succeed.

Qualifications

• Experience using ticketing/case management systems (e.g., JIRA) to manage and communicate across teams.
• Familiarity with HTML, CSS, JavaScript, CDN, DNS.
• Strong client-focused service orientation and communication skills.
• Excellent analytical and problem-solving abilities.

Responsibilities

• Provide multi-level troubleshooting and technical support to clients to resolve product and hosting issues.
• Conduct fault reproduction, root cause analysis, bug tracking and resolution.
• Collaborate with Customer Support, Development and Infrastructure to shorten resolution times.
• Maintain clear communication with all stakeholders throughout the case lifecycle.
• Create technical documentation and deliver internal demos to share knowledge.

Skills

Ticketing system

Web technologies

Customer service

Analytical thinking

Communications

Organisational

Adaptability

Tools

JIRA

Confluence

Git

Job description

Confirm is seeking a skilled Tier 2 Support Engineer to manage complex issues across its product portfolio. You will triage, reproduce faults, and work with Development, Cloud Infrastructure and Support teams to resolve problems quickly while keeping customers informed.

The role emphasizes multi-level troubleshooting, knowledge sharing, and proactive case lifecycle management. Experience with ticketing systems, web technologies, and cross-functional collaboration will help you succeed.