AI-Driven Software Support Engineer

Dematic; Salt Lake City (UT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Job summary

Dematic is seeking a Software Technical Support Specialist to help customers resolve application and system issues while ensuring a high level of customer satisfaction. The role blends technical troubleshooting, database and Windows administration, customer training, and collaboration with software engineering teams, with about 5% travel to customer sites in the United States.

You will provide technical support via phone, email, and chat, diagnose software problems, document issues, and

Qualifications

• Bachelor's Degree in Computer Science, Software Engineering, or related field.
• Proven experience in software support or a similar role.
• Strong problem solving skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Experience with Oracle / MS SQL databases.
• Experience with Windows operating systems.
• Open to working with AI, preferably hands on experience.

Responsibilities

• Provide technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot software issues
• Collaborate with the development team to resolve complex issues
• Document and track customer issues and problems.
• Assist in the creation of support documentation and knowledge base articles.
• Conduct training sessions for customers on software usage.
• Travel approximately 5% of the time to different customer locations and Dematic locations in the United States
• Participate in an on-call rotation during non-business hours

Skills

Software support

Customer communication

AI familiarity

Java

Golang

Python

Windows OS

Oracle

MS SQL

Education

Bachelor's degree in Computer Science or Software Engineering

Tools

Java

Golang

Python

Windows OS

Oracle

MS SQL

Job description

Dematic is seeking a Software Technical Support Specialist to help customers resolve application and system issues while ensuring a high level of customer satisfaction. The role blends technical troubleshooting, database and Windows administration, customer training, and collaboration with software engineering teams, with about 5% travel to customer sites in the United States.

You will provide technical support via phone, email, and chat, diagnose software problems, document issues, and