Software Support Analyst I — Frontline Public Safety Tech

Mark43; Yuma (AZ); Remote; USD 55,000 - 75,000; Full time

Job summary

Mark43 is seeking Software Support Analysts to join our team. In this role you’ll be on the front lines of our customer support efforts, directly interacting with public safety agencies to improve their experience with our software products.

We expect a minimum of 2 years in software support, strong troubleshooting skills, and familiarity with Zendesk and JIRA, plus proficiency in Microsoft Office and Google Suite on Windows or MacOS. Weekend work may be required as part of our support coverage.

Qualifications

• Minimum of 2 years of professional software support experience.
• Strong troubleshooting and communication skills.
• Experience with Zendesk and/or JIRA is preferred; proficiency with Microsoft Office and Google Suite.

Responsibilities

• Provided excellent customer support.
• Handled requests from customers via email, phone, and chat.
• Spent time troubleshooting and replicating software issues.
• Escalated issues to engineering and project management teams.
• Assisted in testing of new features as they are developed.

Skills

Software support

Customer service

Tools

Zendesk

JIRA

Microsoft Office

Google Suite

Windows

MacOS

Job description

Mark43 is seeking Software Support Analysts to join our team. In this role you’ll be on the front lines of our customer support efforts, directly interacting with public safety agencies to improve their experience with our software products.

We expect a minimum of 2 years in software support, strong troubleshooting skills, and familiarity with Zendesk and JIRA, plus proficiency in Microsoft Office and Google Suite on Windows or MacOS. Weekend work may be required as part of our support coverage.