SaaS Product Support Specialist

Socket.dev; Cincinnati (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) with employer match

Annual company bonus

Paid time off

Life insurance

On-site fitness center

Job summary

London Computer Systems (LCS) in Cincinnati, OH seeks a Product Support Specialist to troubleshoot Rent Manager questions and guide users through software workflows. You will work with customers by phone, document interactions, and participate in a structured training program to build product expertise.

The role offers a 10 a.m. – 7 p.m. shift with on-call evenings/weekends as assigned. Competitive benefits and a clear path for growth are provided.

Qualifications

• High school diploma or equivalent required.
• Ability to troubleshoot software workflows and guide users through processes.
• Strong documentation and ticketing handling skills.
• Willingness to participate in training and certification programs.

Responsibilities

• Troubleshoot customer questions related to software functionality and workflows.
• Provide clear, professional instruction to help customers use Rent Manager effectively.
• Take ownership of support cases and resolve them.
• Document interactions in the ticketing system and follow up as needed.
• Participate in ongoing training and maintain productivity in a fast-paced environment.

Skills

Customer service mindset

Verbal communication

Problem-solving

Learn new information quickly

Work with software systems

Attention to detail

Multitasking

Reliability & attendance

Independent worker & team player

On-call availability evenings/weekends

Education

High school diploma or equivalent

Associate’s or bachelor’s degree in IT, business, accounting, or related field

Tools

CRM

Ticketing systems

Accounting software knowledge

Job description

London Computer Systems (LCS) in Cincinnati, OH seeks a Product Support Specialist to troubleshoot Rent Manager questions and guide users through software workflows. You will work with customers by phone, document interactions, and participate in a structured training program to build product expertise.

The role offers a 10 a.m. – 7 p.m. shift with on-call evenings/weekends as assigned. Competitive benefits and a clear path for growth are provided.