Software Engineer SME (ServiceNow)

VT Group (VTG); Virginia (MN); Presencial; USD 130.000 - 170.000; Jornada completa

Descripción de la vacante

VT Group (VTG) seeks an experienced Software Engineer SME to support a government program delivering enterprise ServiceNow platform engineering services. You will design, develop, configure, and maintain ServiceNow applications across multiple tenants.

You will implement platform enhancements, configure workflows, and ensure stability, scalability, and security, while collaborating with engineers and stakeholders to deploy compliant solutions.

Formación

• Hands-on ServiceNow development experience with ITSM, ITOM, SPM, HRSD, CSM, Asset Management, and Change Management.
• JS development within ServiceNow.
• Experience with Oracle or MySQL databases.
• Clearance requirement: Top Secret with Polygraph.

Responsabilidades

• Design, develop, test, and deploy ServiceNow platform enhancements based on customer requirements
• Configure and customize ServiceNow apps, workflows, UI components, and platform modules
• Maintain and enhance core ServiceNow capabilities across enterprise tenants
• Support planning and execution of deployments in line with compliance standards
• Collaborate with ServiceNow engineers and stakeholders on updates and configurations
• Identify system deficiencies and implement technical improvements
• Ensure consistency across dev/test/int/production environments
• Support production operations, user support, and incident resolution
• Document changes, tests, and maintenance activities
• Research emerging platform capabilities as needed
• Evaluate integration requirements and performance impacts
• Maintain and improve development processes and standards

Conocimientos

ServiceNow Development

JavaScript

ITSM

ITOM

Top Secret Clearance

CSA Certification

ServiceNow Modules

Database (Oracle/MySQL)

Educación

Bachelor’s or Master’s degree, 16+ years experience

Descripción del empleo

Overview

We are seeking an experienced Software Engineer SME to support a mission-focused government program delivering enterprise ServiceNow platform engineering services. The ideal candidate will design, develop, configure, and maintain ServiceNow applications and modules, ensuring platform stability, scalability, and continuous enhancement across multiple enterprise tenants.

Overview

We are seeking an experienced Software Engineer SME to support a mission-focused government program delivering enterprise ServiceNow platform engineering services. The ideal candidate will design, develop, configure, and maintain ServiceNow applications and modules, ensuring platform stability, scalability, and continuous enhancement across multiple enterprise tenants.

What will you do?

• Design, develop, test, and deploy ServiceNow platform enhancements based on customer requirements
• Configure and customize ServiceNow applications, workflows, UI components, and platform modules
• Maintain and enhance core ServiceNow platform capabilities across enterprise tenants
• Support planning and execution of system and software deployments in alignment with compliance standards
• Collaborate with ServiceNow engineers and stakeholders to implement system updates and configuration changes
• Identify system deficiencies and develop technical solutions and improvements
• Ensure consistency across development, testing, integration, and production environments
• Support production operations, end-user support, and incident resolution activities
• Document system changes, testing results, and maintenance activities
• Research and implement emerging technologies and platform capabilities as needed
• Evaluate hardware/software integration requirements and system performance impacts
• Maintain and improve development processes, standards, and operational procedures

Do you have what it takes?

• Must have a Top Secret Clearance with Polygraph
• Bachelor’s or Master’s degree with minimum of 16 years of relevant experience
• At least 5 years of hands-on ServiceNow development experience
• Strong knowledge of ServiceNow platform modules including ITSM, ITOM, SPM, HRSD, CSM, Asset Management, and Change Management
• Strong JavaScript development experience within ServiceNow
• Experience with database systems such as Oracle or MySQL
• Ability to estimate work effort and manage multiple priorities effectively
• Strong communication skills (written and verbal)
• Ability to work independently and in team environments
• Strong problem-solving skills and ability to implement corrective actions
• Willingness to pursue ServiceNow Certified System Administrator (CSA) certification

Preferred Education, Experience, & Skills

• ServiceNow Certified System Administrator (CSA) certification
• Experience with Agile, Scrum, Lean, and DevOps methodologies
• IT project management experience
• Experience with Java, Ruby, DevOps, and DevSecOps practices