Software Engineer SME (ServiceNow)

VT Group (VTG)

Virginia (MN)

On-site

USD 130,000 - 170,000

Full time

2 days ago

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Job summary

VT Group (VTG) seeks an experienced Software Engineer SME to support a government program delivering enterprise ServiceNow platform engineering services. You will design, develop, configure, and maintain ServiceNow applications across multiple tenants.

You will implement platform enhancements, configure workflows, and ensure stability, scalability, and security, while collaborating with engineers and stakeholders to deploy compliant solutions.

Qualifications

Hands-on ServiceNow development experience with ITSM, ITOM, SPM, HRSD, CSM, Asset Management, and Change Management.
JS development within ServiceNow.
Experience with Oracle or MySQL databases.
Clearance requirement: Top Secret with Polygraph.

Responsibilities

Design, develop, test, and deploy ServiceNow platform enhancements based on customer requirements
Configure and customize ServiceNow apps, workflows, UI components, and platform modules
Maintain and enhance core ServiceNow capabilities across enterprise tenants
Support planning and execution of deployments in line with compliance standards
Collaborate with ServiceNow engineers and stakeholders on updates and configurations
Identify system deficiencies and implement technical improvements
Ensure consistency across dev/test/int/production environments
Support production operations, user support, and incident resolution
Document changes, tests, and maintenance activities
Research emerging platform capabilities as needed
Evaluate integration requirements and performance impacts
Maintain and improve development processes and standards

Skills

ServiceNow Development

JavaScript

ITSM

ITOM

Top Secret Clearance

CSA Certification

ServiceNow Modules

Database (Oracle/MySQL)

Education

Bachelor’s or Master’s degree, 16+ years experience

Job description

Overview

We are seeking an experienced Software Engineer SME to support a mission-focused government program delivering enterprise ServiceNow platform engineering services. The ideal candidate will design, develop, configure, and maintain ServiceNow applications and modules, ensuring platform stability, scalability, and continuous enhancement across multiple enterprise tenants.

Overview

What will you do?

Design, develop, test, and deploy ServiceNow platform enhancements based on customer requirements
Configure and customize ServiceNow applications, workflows, UI components, and platform modules
Maintain and enhance core ServiceNow platform capabilities across enterprise tenants
Support planning and execution of system and software deployments in alignment with compliance standards
Collaborate with ServiceNow engineers and stakeholders to implement system updates and configuration changes
Identify system deficiencies and develop technical solutions and improvements
Ensure consistency across development, testing, integration, and production environments
Support production operations, end-user support, and incident resolution activities
Document system changes, testing results, and maintenance activities
Research and implement emerging technologies and platform capabilities as needed
Evaluate hardware/software integration requirements and system performance impacts
Maintain and improve development processes, standards, and operational procedures

Do you have what it takes?

Must have a Top Secret Clearance with Polygraph
Bachelor’s or Master’s degree with minimum of 16 years of relevant experience
At least 5 years of hands-on ServiceNow development experience
Strong knowledge of ServiceNow platform modules including ITSM, ITOM, SPM, HRSD, CSM, Asset Management, and Change Management
Strong JavaScript development experience within ServiceNow
Experience with database systems such as Oracle or MySQL
Ability to estimate work effort and manage multiple priorities effectively
Strong communication skills (written and verbal)
Ability to work independently and in team environments
Strong problem-solving skills and ability to implement corrective actions
Willingness to pursue ServiceNow Certified System Administrator (CSA) certification