Software Engineer - SME (ServiceNow)

Vectrus, Inc; Herndon (VA); On-site; USD 120,000 - 180,000; Full time

Job summary

Vectrus, Inc. is seeking an experienced Software Engineer to support a government customer on a ServiceNow-based platform in Herndon, VA.

The role focuses on developing, configuring, testing, and deploying ServiceNow modules while ensuring compliance and reliability across development to production environments. You will collaborate with ServiceNow engineers, participate in ongoing support, and leverage JavaScript and DevOps skills to deliver integrated enterprise solutions with a focus on

Qualifications

• 16+ years of relevant experience with a Bachelor's or Master’s degree.
• Minimum 5 years hands-on development of ServiceNow products.
• Strong ServiceNow platform knowledge (ITSM, ITOM, SPM, HR, CSM, Asset, Change).
• Proven coding in JavaScript and related technologies; CSA certification preferred.
• Active TS/SCI clearance with Polygraph.

Responsibilities

• Support planning of system and deployment with adherence to software compliance.
• Maintain and enhance the core ServiceNow platform for tenants.
• Develop, test, and deploy ServiceNow updates per customer requirements.
• Configure and roll out ServiceNow applications and workflows.
• Collaborate with ServiceNow System Engineers and developers.
• Identify deficiencies and propose solutions; ensure environment reliability.

Skills

ServiceNow development

JavaScript

Team collaboration

Problem solving

Education

Bachelor's or Master’s degree

Tools

Java

Ruby

DevOps

DevSecOps

Job description

Overview

Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.

We are looking for an experienced Software Engineer to join our technology-based program supporting a key government customer. This program will deliver engineering services on ServiceNow platform.

Responsibilities

The Software Engineer will support the team in the following activities (including but not limited to) in support of the customer’s Enterprise ServiceNow Platform:

• Involved in the planning of system and development deployment as well as responsible for meeting software compliance standards
• Maintain and add new capabilities to the core ServiceNow platform to enhance functionality for tenants
• Develop, test and deploy updates to ServiceNow based on customer requirements
• Customize and configure ServiceNow applications and facilitate rollout of new applications and modules; configure Application User Interface and configure workflow
• Collaborate effectively with ServiceNow System Engineers and developers to develop solutions and handle general updates and configuration changes/requests
• Identify system deficiencies and recommend solutions
• Maintenance and continuous improvements of the processes, standards, policies, working methods and tools
• Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
• Ensure tool configuration consistency across Development, Testing, Integration, and Production environments
• Participate in on-going production support and end user support
• Document testing and maintenance of system corrections
• Research, understand, and develop using new technologies and standards as needed
• Research, design, develop and/or modify enterprise-wide systems and/or applications software
• Involved in planning of system and development deployment as well as responsible for meeting software compliance standards
• Evaluate interface between hardware and software, operational requirements, and characteristics of overall system

Qualifications

Education:

• A minimum of sixteen (16) years relevant experience with Bachelor’s or Master’s degrees

Experience:

• Minimum of five years, hands‑on developing ServiceNow products
• Strong understanding of ServiceNow Development Platform including, but not limited to ITSM, ITOM, SPM, HR Module, Customer Service Management (CSM), Asset Management, Change Management, Customer Development, etc.
• Proven significant success developing ServiceNow products using JavaScript and other coding applications
• Database Administration (Oracle or MySQL) experience
• Ability to efficiently and appropriately estimate work effort requirements
• Ability to communicate effectively through written and verbal methods
• Ability to handle multiple tasks and meet deadlines
• Ability to work independently and in a team environment
• Able to adapt to a constantly changing environment
• Aptitude and willingness to work with variety of newer emerging technologies/tools as opportunities demand
• Ability to deliver enhance functionality, aid with new implementations, and provide continuous support within the scheduled time while preserving system integrity required
• High degree of initiative, creativity, and technical ability to function on this team required
• Ability to identify issues and implement corrective actions
• This position requires an active TS/SCI with Polygraph clearance
• ServiceNow Certified System Administrator (CSA)
• The ideal candidate would also have IT project management experience, and be familiar with Scrum, Lean, Agile and DevOps
• Experience with Java, Ruby, DevOps and DevSecOps
  

Preferred Skills and Education

• ServiceNow Certified System Administrator (CSA)
• The ideal candidate would also have IT project management experience, and be familiar with Scrum, Lean, Agile and DevOps
• Experience with Java, Ruby, DevOps and DevSecOps
  

We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.

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