Software Development Engineer, AI-Powered Contact Center

Amazon Inc.; New York (NY); On-site; USD 140,000 - 210,000; Full time

Job summary

Amazon AWS is seeking passionate, experienced Software Engineers to join a team building novel AI-enabled contact center solutions. You will own end-to-end development from design to deployment in a modern distributed environment, influencing product direction and user impact.

You will tackle complex engineering and algorithmic challenges, focus on scalable architectures, and collaborate with senior technical leaders to ship features that delight millions of customers daily.

Responsibilities

• Collaborate with experienced cross-disciplinary Amazonians to conceive, design, and bring innovative products and services to market.
• Design and build innovative technologies in a large distributed computing environment and help lead fundamental changes in the industry.
• Create solutions to run predictions on distributed systems with exposure to innovative technologies at incredible scale and speed.
• Build distributed storage index and query systems that are scalable, fault-tolerant, low-cost, and easy to manage/use.
• Design and code the right solutions starting with broadly defined problems.
• Work in an agile environment to deliver high-quality software.

Job description

Amazon AWS is seeking passionate, experienced Software Engineers to join a team building novel AI-enabled contact center solutions. You will own end-to-end development from design to deployment in a modern distributed environment, influencing product direction and user impact.

You will tackle complex engineering and algorithmic challenges, focus on scalable architectures, and collaborate with senior technical leaders to ship features that delight millions of customers daily.