Software Development Manager – AI/Cloud Scale & Leadership

Amazon Inc.; Seattle (WA); Vor Ort; USD 185.000 - 250.000; Vollzeit

Benefits dieser Stelle

Health insurance

401(k) matching

Paid time off

Parental leave

Zusammenfassung

Amazon seeks a Software Development Manager for the Connect Customer Work Force Acceleration organization in Seattle, WA to guide architecture, scale, and delivery of agent management, scheduling, and contact routing services. You will own critical services and lead cross-team collaboration to align with AWS standards.

You will grow a high-performing team, hire aggressively, and partner with product and senior technical leaders to drive a culture of operational excellence, security, and customer

Qualifikationen

• 3+ years of engineering team management experience.
• 7+ years working directly within engineering teams.
• 3+ years of designing or architecting scalable systems.
• 8+ years of leading multi-tier web services development.
• Experience partnering with product management and hiring teams.

Aufgaben

• Own services in Connect Customer Work Force Acceleration and drive next-gen agent management features.
• Lead design, architecture, and scaling across teams with a focus on reliability and security.
• Hire significantly to build and realize the vision while maintaining operational excellence.

Kenntnisse

Engineering leadership

Team management

Multi-tier web services

Hiring and mentoring

Cross-team coordination

Jobbeschreibung

Amazon seeks a Software Development Manager for the Connect Customer Work Force Acceleration organization in Seattle, WA to guide architecture, scale, and delivery of agent management, scheduling, and contact routing services. You will own critical services and lead cross-team collaboration to align with AWS standards.

You will grow a high-performing team, hire aggressively, and partner with product and senior technical leaders to drive a culture of operational excellence, security, and customer