Software Development Engineer, AI-Powered Contact Center

Amazon Inc.; New York (NY); On-site; USD 122,000 - 181,000; Full time

Job summary

Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect has become an AI leader transforming how organizations interact with their customers.

You will join a fast-growing team to build the next generation contact center in the cloud, own end-to-end software from design to delivery, and ship scalable, resilient systems with a strong customer focus.

Qualifications

• 1+ years of non-internship professional software development experience.
• Experience programming with at least one software programming language.

Responsibilities

• Collaborate with experienced cross-disciplinary Amazonians to conceive, design, and bring innovative products and services to market.
• Design and build innovative technologies in a large distributed computing environment and help lead fundamental changes in the industry.
• Create solutions to run predictions on distributed systems with exposure to innovative technologies at incredible scale and speed.
• Build distributed storage index and query systems that are scalable, fault-tolerant, low-cost, and easy to manage/use.
• Design and code the right solutions starting with broadly defined problems.
• Work in an agile environment to deliver high-quality software.

Skills

Software development experience

Programming languages

Education

Bachelor's degree in computer science or equivalent

Job description

Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect has become an AI leader transforming how organizations interact with their customers.

You will join a fast-growing team to build the next generation contact center in the cloud, own end-to-end software from design to delivery, and ship scalable, resilient systems with a strong customer focus.