Software Engineer – AI-Driven Cloud Contact Center

Amazon Web Services (AWS); New York (NY); On-site; USD 122,000 - 181,000; Full time

Job summary

Amazon Development Center U.S., Inc. in New York, NY is seeking skilled Software Engineers to build AI-enabled contact center solutions and cloud-native services.

You will design and implement scalable distributed systems, work across the stack with modern web technologies, and contribute to a rapidly growing AWS service after launch. The role offers the chance to impact millions of users, with a strong focus on customer-centric engineering, resilient architectures, and end-to-end ownership from

Qualifications

• 1 year of non-internship professional software development experience.
• Experience programming in at least one programming language.
• Bachelor’s degree in computer science or equivalent.

Responsibilities

• Collaborate with cross-disciplinary teams to conceive, design, and bring innovative products to market.
• Design and build technologies in a large distributed computing environment and drive fundamental changes in the industry.
• Create solutions to run predictions on distributed systems with exposure to scalable and fast technologies.
• Build distributed storage index and query systems that are scalable, fault-tolerant, and easy to manage/use.
• Design and code the right solutions starting with broadly defined problems.
• Work in an agile environment to deliver high-quality software.

Skills

Software development

Programming languages

Education

Bachelor’s degree in computer science or equivalent

Job description

Amazon Development Center U.S., Inc. in New York, NY is seeking skilled Software Engineers to build AI-enabled contact center solutions and cloud-native services.

You will design and implement scalable distributed systems, work across the stack with modern web technologies, and contribute to a rapidly growing AWS service after launch. The role offers the chance to impact millions of users, with a strong focus on customer-centric engineering, resilient architectures, and end-to-end ownership from