Software Delivery Documentation Specialist

ONE (Open Network Exchange); Scottsdale (AZ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Travel discounts

Medical insurance

Dental and Vision insurance

HSA with company contribution

401(k)

Life & AD&D

Pet benefits

Free parking

Amazing culture

Job summary

ONE (Open Network Exchange) seeks a Program Documentation Specialist to translate business needs into delivery requirements for development teams in Scottsdale, AZ. You will craft documentation for enhancements and new programs and serve as a liaison among Product Design, Development, and QA to ensure accuracy.

You will create JIRA tasks, drive QA test cases, and support deployment of programs and partner initiatives while maintaining high quality standards across internal stakeholders.

Qualifications

• Bachelor’s degree or equivalent experience.
• 2 years in instructional or technical documentation design.
• AI experience with documentation creation is a plus.
• Familiarity with Atlassian JIRA.
• Salesforce experience.
• Working knowledge of Power BI.
• Familiarity with travel industry standards.

Responsibilities

• Provide SME knowledge of ONE product offerings, Back Office, and dependencies.
• Create and edit documentation for programs, packages, and memberships for Partner and Brand implementation.
• Create detailed JIRA tasks related to ONE’s software as referenced in Delivery Requirements.
• Identify and prioritize features and solutions for internal and external needs.
• Collaborate to deliver new initiatives and programs across products.

Skills

MS Office

Analytical thinking

AI documentation

Excellent communication

Time management

Attention to detail

Work under pressure

Travel industry knowledge

Education

Bachelor's degree or equivalent

Tools

Jira

Salesforce

Power BI

Job description

ONE (Open Network Exchange) seeks a Program Documentation Specialist to translate business needs into delivery requirements for development teams in Scottsdale, AZ. You will craft documentation for enhancements and new programs and serve as a liaison among Product Design, Development, and QA to ensure accuracy.

You will create JIRA tasks, drive QA test cases, and support deployment of programs and partner initiatives while maintaining high quality standards across internal stakeholders.