Associate Technical Writer

One Inc; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

A technology company in the United States is seeking an Associate Technical Writer to join their Technical Documentation Team. The successful candidate will be responsible for creating and updating documentation related to APIs, integration, and best practices. This role requires exceptional communication and collaboration skills, as well as a growth mindset. Ideal candidates have 1-2 years of technical writing experience and are familiar with tools like Jira and ReadMe. This position offers professional development opportunities and a supportive work environment.

Qualifications

• 1-2+ years of technical writing experience for complex products.
• Experience with writing APIs and technical documentation.
• Exceptional communication skills, both written and verbal.

Responsibilities

• Research and write technical documentation for client-facing products.
• Collaborate with cross-functional teams to enhance product docs.
• Update and maintain existing documentation for new features.

Skills

Technical writing experience

Communication skills

Collaboration skills

API documentation

Familiar with Jira

Experience with ReadMe software

Job description

Join to apply for the Associate Technical Writer role at One Inc

As an Associate Technical Writer with the Technical Documentation Team, you will be responsible for the intake, creation, and updating of client-facing documentation related to API, integration, basic test execution, and general best practices, ensuring that publications meet quality standards. will review an inbound queue of product documentation update requests, confirming that those requests are assigned efficiently and completed in a timely manner in alignment with company communication standards.

Key Responsibilities

• Working closely with software engineers, developers, solution architects, technical product managers, and product management teams to research, write, edit, and enhance product documentation and APIs for the Developer Hub (external, client-facing documentation) and other documentation projects.
• Capturing complex technical concepts and jargon and translating them into accessible, detailed content.
• Collaborating with cross-functional teams to get necessary information to shape product documentation into an easy-to-understand format for clients.
• Expertise in writing and editing original technical user documentation, resulting in polished and professional final documentation for advanced engineering clients, including API references, user guides, release notes, installation guides, tutorials, and other materials.
• Continuously updating and refining existing documentation to reflect new features, enhancements, and best practices.
• Maintaining the One Inc. Technical Writers' Style Guide and Best Practices.

Skills & Abilities

• 1-2+ years of technical writing experience with a proven record of delivering complete technical documentation solutions for complex products.
• Experience writing for software products.
• Exposure to writing APIs and technical documentation.
• Exceptional communication skills, both written and verbal, whether in small group discussions, large-scale presentations, or with executives.
• Exceptional collaboration, partnership, presentation, and influencing skills.
• Familiar with Jira and SAFe (Scaled Agile Framework).
• Able to use ReadMe documentation software editing tools or similar documentation tools.

Desired Traits

• Growth Mindset, Problem Solver, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional Development.

Equal Opportunity Employer

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