Documentation Specialist Technical Writer

Judit Inc; Tallahassee (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Judit Inc is seeking an experienced technical writer to translate complex technical information into clear, audience-ready documentation that supports system users, IT teams and stakeholders.

You will collaborate with Development, QA and Technical Support to produce instructional materials, manuals and product documentation, interview subject matter experts, edit and maintain libraries, and guide junior documentation staff.

Qualifications

• Bachelor's degree or equivalent professional experience.
• Minimum of 3 years of business or technical writing experience.
• Working knowledge of multiple software and graphics packages.
• At least 1 year of Salesforce experience within the last 5 years.
• Strong editing, organizational and collaboration skills.

Responsibilities

• Create and maintain IT documentation, translating technical or complex information into clear, concise materials for target audiences.
• Partner with Development, Quality Assurance, and Technical Support teams to produce instructional materials, technical manuals, and product documentation.
• Interview subject matter experts to gather content and identify documentation gaps.
• Edit, proofread, and maintain documentation libraries and related publications.
• Coordinate special documentation services and projects as needed.
• Contribute to moderately complex to complex document management projects as part of a project team.
• Provide guidance and coaching to junior documentation staff as needed.

Skills

Technical writing

Editing

Cross-functional

Salesforce

Content management

Education

Bachelor's degree

Tools

Salesforce

MS Office

Content management systems

Job description

This role translates complex technical information into clear, audience-ready documentation that supports system users, IT teams, and stakeholders throughout the program.

Key Responsibilities

• Create and maintain IT documentation, translating technical or complex information into clear, concise materials for target audiences


• Partner with Development, Quality Assurance, and Technical Support teams to produce instructional materials, technical manuals, and product documentation


• Interview subject matter experts to gather content and identify documentation gaps


• Edit, proofread, and maintain documentation libraries and related publications


• Coordinate special documentation services and projects as needed


• Contribute to moderately complex to complex document management projects as part of a project team


• Provide guidance and coaching to junior documentation staff as needed

Required Qualifications

• Bachelor's degree in Journalism, Technical Writing, Business Administration, or a related field (or equivalent professional experience)


• Minimum of 3 years of business or technical writing experience


• Working knowledge of multiple software and graphics packages


• At least 1 year of Salesforce experience within the last 5 years


• Strong editing, organizational, and cross-functional collaboration skills

Preferred Qualifications

• Prior experience supporting a state or federal government IT implementation


• Experience documenting healthcare, Medicaid, or human services systems


• Familiarity with Salesforce documentation standards, knowledge base tools, or content management systems