Program & IT Support Specialist I

One Federal Solution; Arlington (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

One Federal Solution is seeking a Program Specialist I to provide general program, administrative, documentation, process management, IT, telecommunications, and help desk workflow support in Arlington, VA. The role supports department directors, maintains program documentation and databases, and coordinates IT/telecom requirements and help desk workflows.

The candidate will assist with daily operations, create SOPs, and help track program metrics, ensuring timely and effective support for

Qualifications

• Ability to think critically, analyze information, identify problems, evaluate potential solutions, and make data-driven recommendations.
• Excellent ability to manage and organize multiple complex tasks simultaneously, with meticulous attention to detail and the ability to adapt to shifting priorities.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to work effectively as a team member and independently.

Responsibilities

• Assist department directors and team members with daily operational tasks; act as point of contact for basic inquiries; prepare and format program documents; perform accurate data entry; maintain program databases and files; and assist with logistics for program events.
• Document program workflows, training materials, and Standard Operating Procedures (SOPs). Help track key program metrics and milestones as directed.
• Ensure stakeholder awareness of IT initiatives and network status through strategic communications. Serve as the Telecommunications Service Control Officer, managing service calls and generating usage reports.
• Orchestrate the help/service desk workflow from initial request intake through to final resolution, ensuring timely and effective support.

Skills

Critical thinking

Attention to detail

Verbal communication

Written communication

Interpersonal skills

Teamwork

Power Apps

Tools

Microsoft Power Apps

Job description

One Federal Solution is seeking a Program Specialist I to provide general program, administrative, documentation, process management, IT, telecommunications, and help desk workflow support in Arlington, VA. The role supports department directors, maintains program documentation and databases, and coordinates IT/telecom requirements and help desk workflows.

The candidate will assist with daily operations, create SOPs, and help track program metrics, ensuring timely and effective support for