Software Asset Management Associate — Flexible Hours

RELX International; North Carolina; In loco; USD 54.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Wellbeing initiatives

Shared parental leave

Study assistance

Sabbaticals

Descrizione del lavoro

LexisNexis Legal & Professional in the United States is seeking a Software Asset Management support specialist to handle day-to-day license provisioning, reclaim unused licenses, and maintain accurate inventory records. You will respond to requests, coordinate with IT, and ensure governance compliance.

The role emphasizes process adherence, cross-functional collaboration, and improving reporting through routine SAM activities. Flexible hours and a supportive work environment are highlighted.

Competenze

• Strong organizational skills and attention to detail.
• Clear written and verbal communication skills and a customer service mindset.
• Ability to follow documented procedures, manage competing priorities, and handle routine requests independently after training.
• Basic proficiency with Microsoft Excel, Outlook, and Teams.
• Interest in learning software licensing, provisioning, and IT service management.
• Based in the United States within the Central or Eastern time zone.
• Familiarity with ServiceNow or another ticketing system.

Mansioni

• Fulfill software requests: Review and process ServiceNow tickets, confirm required approvals, and complete requests within established service levels.
• Provision software: Assign approved licenses, provide access or installation instructions, and coordinate with IT support when needed.
• Reclaim unused licenses: Review usage reports, contact users to confirm ongoing needs, and remove or reassign licenses according to established procedures.
• Maintain accurate records: Update license assignments, subscription details, software inventory, and ticket documentation.
• Support employee changes: Provision, transfer, or remove software access for new hires, role changes, and departing employees.
• Provide customer support: Respond to questions about software availability, request status, and access issues; elevate complex matters to the appropriate team.
• Support routine SAM activities: Assist with license reconciliations, renewal preparation, software catalog updates, and basic usage and allocation reporting.
• Follow established controls: Ensure requests meet approval, licensing, and software governance requirements, and elevate exceptions.

Conoscenze

Organizational skills

Communication skills

Customer service mindset

Procedural compliance

Independent/work independently after培训

Strumenti

Microsoft Excel

Microsoft Outlook

Microsoft Teams

ServiceNow

Descrizione del lavoro

LexisNexis Legal & Professional in the United States is seeking a Software Asset Management support specialist to handle day-to-day license provisioning, reclaim unused licenses, and maintain accurate inventory records. You will respond to requests, coordinate with IT, and ensure governance compliance.

The role emphasizes process adherence, cross-functional collaboration, and improving reporting through routine SAM activities. Flexible hours and a supportive work environment are highlighted.