Software Asset Management Analyst I - Flexible Hours

LexisNexis Legal & Professional group; United States; Remoto; USD 54.000 - 90.000; Tempo pieno

Descrizione del lavoro

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics to customers worldwide. This role supports day-to-day software asset management, processing ServiceNow tickets, provisioning licenses, and maintaining accurate records to ensure compliant software usage.

Based in the United States, the position emphasizes customer service, organization, and attention to detail in a flexible work pattern.

Competenze

• Strong organizational skills and attention to detail.
• Clear written and verbal communication skills and a customer service mindset.
• Ability to follow documented procedures, manage competing priorities, and handle routine requests independently after training.
• Basic proficiency with Microsoft Excel, Outlook, and Teams.
• Interest in learning software licensing, provisioning, and IT service management.
• Based in the United States within the Central or Eastern time zone.
• Prior software asset management experience is not required. Relevant education, internships, customer service, administrative, or IT support experience will be considered.
• Familiarity with ServiceNow or another ticketing system.

Mansioni

• Fulfill software requests: Review and process ServiceNow tickets, confirm required approvals, and complete requests within established service levels.
• Provision software: Assign approved licenses, provide access or installation instructions, and coordinate with IT support when needed.
• Reclaim unused licenses: Review usage reports, contact users to confirm ongoing needs, and remove or reassign licenses according to established procedures.
• Maintain accurate records: Update license assignments, subscription details, software inventory, and ticket documentation.
• Support employee changes: Provision, transfer, or remove software access for new hires, role changes, and departing employees.
• Provide customer support: Respond to questions about software availability, request status, and access issues; elevate complex matters to the appropriate team.
• Support routine SAM activities: Assist with license reconciliations, renewal preparation, software catalog updates, and basic usage and allocation reporting.
• Follow established controls: Ensure requests meet approval, licensing, and software governance requirements, and elevate exceptions.

Conoscenze

Strong organizational skills

Attention to detail

Customer service mindset

Clear written and verbal communication

Excel

Outlook

Teams

Time management

Ability to follow procedures

Strumenti

ServiceNow

Descrizione del lavoro

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics to customers worldwide. This role supports day-to-day software asset management, processing ServiceNow tickets, provisioning licenses, and maintaining accurate records to ensure compliant software usage.

Based in the United States, the position emphasizes customer service, organization, and attention to detail in a flexible work pattern.