Software Asset Management Analyst I

LexisNexis; Dayton, Raleigh (OH, NC); On-site; USD 54,000 - 90,000; Full time

Job summary

LexisNexis Legal & Professional is seeking a Software Management Analyst I in the Dayton area to support day-to-day software asset management activities. You will process requests, provision and reclaim licenses, and maintain accurate license and inventory records while delivering customer-focused service.

Responsibilities include reviewing tickets, provisioning licenses, coordinating with IT, and generating routine reports.

Qualifications

• Strong organizational skills and attention to detail.
• Clear written and verbal communication skills and a customer service mindset.
• Ability to follow documented procedures, manage competing priorities, and handle routine requests independently after training.
• Basic proficiency with Microsoft Excel, Outlook, and Teams.

Responsibilities

• Fulfill software requests: Review and process ServiceNow tickets, confirm required approvals, and complete requests within established service levels.
• Provision software: Assign approved licenses, provide access or installation instructions, and coordinate with IT support when needed.
• Reclaim unused licenses: Review usage reports, contact users to confirm ongoing needs, and remove or reassign licenses according to established procedures.
• Maintain accurate records: Update license assignments, subscription details, software inventory, and ticket documentation.
• Support employee changes: Provision, transfer, or remove software access for new hires, role changes, and departing employees.
• Provide customer support: Respond to questions about software availability, request status, and access issues; escalate complex matters to the appropriate team.
• Support routine SAM activities: Assist with license reconciliations, renewal preparation, software catalog updates, and basic usage and allocation reporting.
• Follow established controls: Ensure requests meet approval, licensing, and software governance requirements, and escalate exceptions.

Skills

Organizational skills

Communication

Attention to detail

Customer service mindset

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Teams

ServiceNow (ticketing system)

Job description

LexisNexis Legal & Professional is seeking a Software Management Analyst I in the Dayton area to support day-to-day software asset management activities. You will process requests, provision and reclaim licenses, and maintain accurate license and inventory records while delivering customer-focused service.

Responsibilities include reviewing tickets, provisioning licenses, coordinating with IT, and generating routine reports.