Software Asset Analyst I — Flexible Hours

LexisNexis; Miamisburg (OH); On-site; USD 54,000 - 90,000; Full time

Job summary

LexisNexis Legal & Professional is seeking a SAM support analyst in the United States to help employees receive approved software and keep license records current. You will process requests, provision licenses, and reclaim unused licenses while contributing to reporting and process improvements.

The role emphasizes strong organization, customer service, and attention to detail, with familiarity in ServiceNow and Microsoft 365 tools. Central/Eastern US time zones are supported.

Qualifications

• Strong organizational skills and attention to detail.
• Clear written and verbal communication skills and a customer service mindset.
• Ability to follow documented procedures and manage competing priorities.
• Basic proficiency with Microsoft Excel, Outlook, and Teams.
• Interest in learning software licensing, provisioning, and IT service management.
• Based in the United States within the Central or Eastern time zone.
• No prior SAM required; relevant education or IT support experience considered.

Responsibilities

• Fulfill software requests: Review and process ServiceNow tickets, confirm required approvals, and complete requests within established service levels.
• Provision software: Assign approved licenses, provide access or installation instructions, and coordinate with IT support when needed.
• Reclaim unused licenses: Review usage reports, contact users to confirm ongoing needs, and remove or reassign licenses according to procedures.
• Maintain accurate records: Update license assignments, subscription details, software inventory, and ticket documentation.
• Support employee changes: Provision, transfer, or remove software access for new hires, role changes, and departing employees.
• Provide customer support: Respond to questions about software availability, request status, and access issues; escalate as needed.
• Support routine SAM activities: Assist with license reconciliations, renewal preparation, software catalog updates, and basic usage reporting.
• Follow established controls: Ensure requests meet approval, licensing, and software governance requirements.

Skills

Organizational skills

Customer service mindset

Attention to detail

Time management

Clear written and verbal communication

Tools

ServiceNow

Excel

Outlook/Teams

Job description

LexisNexis Legal & Professional is seeking a SAM support analyst in the United States to help employees receive approved software and keep license records current. You will process requests, provision licenses, and reclaim unused licenses while contributing to reporting and process improvements.

The role emphasizes strong organization, customer service, and attention to detail, with familiarity in ServiceNow and Microsoft 365 tools. Central/Eastern US time zones are supported.