Entry-Level Software Asset Management Analyst — Flexible Hours

LexisNexis Legal & Professional; North Carolina; In loco; USD 54.000 - 90.000; Tempo pieno

Descrizione del lavoro

LexisNexis Legal & Professional is seeking a Software Asset Management assistant to support day-to-day software asset management activities, ensuring approved software is delivered and licenses and inventory stay current.

You will process requests in ServiceNow, provision licenses, reclaim unused licenses, and maintain accurate records while assisting with changes for new hires and departing employees.

Competenze

• Strong organizational skills and attention to detail.
• Clear written and verbal communication skills and a customer service mindset.
• Ability to follow documented procedures, manage competing priorities, and handle routine requests independently after training.
• Basic proficiency with Microsoft Excel, Outlook, and Teams.
• Interest in learning software licensing, provisioning, and IT service management.
• Based in the United States within the Central or Eastern time zone.
• Familiarity with ServiceNow or another ticketing system.

Mansioni

• Fulfill software requests: Review and process ServiceNow tickets, confirm required approvals, and complete requests within established service levels.
• Provision software: Assign approved licenses, provide access or installation instructions, and coordinate with IT support when needed.
• Reclaim unused licenses: Review usage reports, contact users to confirm ongoing needs, and remove or reassign licenses according to established procedures.
• Maintain accurate records: Update license assignments, subscription details, software inventory, and ticket documentation.
• Support employee changes: Provision, transfer, or remove software access for new hires, role changes, and departing employees.
• Provide customer support: Respond to questions about software availability, request status, and access issues; elevate complex matters to the appropriate team.
• Support routine SAM activities: Assist with license reconciliations, renewal preparation, software catalog updates, and basic usage and allocation reporting.
• Follow established controls: Ensure requests meet approval, licensing, and software governance requirements, and elevate exceptions.

Conoscenze

Strong organizational skills

Written and verbal communication

Procedural follow-through

Excel

Outlook

Teams

Interest in software licensing

Strumenti

ServiceNow

Descrizione del lavoro

LexisNexis Legal & Professional is seeking a Software Asset Management assistant to support day-to-day software asset management activities, ensuring approved software is delivered and licenses and inventory stay current.

You will process requests in ServiceNow, provision licenses, reclaim unused licenses, and maintain accurate records while assisting with changes for new hires and departing employees.