Softlines Store Team Leader - Customer Experience

Meijer; Englewood (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer is seeking a Store Manager/Team Leader to plan, direct, and supervise daily operations across store departments. You will mentor staff, implement customer service strategies, and drive sales while maintaining company standards.

You will oversee staffing, training, and performance, ensuring safe operations and adherence to loss prevention practices. This role emphasizes leadership, communication, and a strong focus on customer satisfaction and efficiency.

Qualifications

• High school diploma or its equivalent.
• 2-3 years of related retail experience.
• One year of management experience.
• Certifications completed as required.
• Demonstrated ability to communicate clearly within the organization.

Responsibilities

• Ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members.
• Staffing, selection and hiring to meet staffing needs.
• Promote career paths and development for team members; participate in promotion decisions.
• Document and apply disciplinary actions and make discharge recommendations.
• Responsible for P&L, achieving sales and controlling shrink for the department.
• Model exceptional, fast and friendly customer service.
• Communicate the Meijer Friendly Initiative in meetings and discussions.
• Mentor team members to exceed customer service and sales goals.
• Ensure team training across all roles and required trainings.
• Spend most time in-store interacting with customers and team members to ensure exceptional service.
• Promote a safe work environment and maintain consistent attendance.
• Performs other duties as assigned.

Skills

Leadership

Communication

Conflict resolution

Multitasking

Financial analysis

Suggestive selling

Mentoring

Team motivation

Education

High School Diploma

Job description

Meijer is seeking a Store Manager/Team Leader to plan, direct, and supervise daily operations across store departments. You will mentor staff, implement customer service strategies, and drive sales while maintaining company standards.

You will oversee staffing, training, and performance, ensuring safe operations and adherence to loss prevention practices. This role emphasizes leadership, communication, and a strong focus on customer satisfaction and efficiency.