Soft Services Lead - Facilities & Workplace Experience

Jones Lang LaSalle Incorporated; Corvallis (OR); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401(k) plan with company contributions

Medical, Dental & Vision care

Paid parental leave

Paid Time Off and company holidays

Early access to earned wages

Job summary

Jones Lang LaSalle Incorporated in Corvallis, OR is seeking a Soft Services Lead to oversee day-to-day delivery of janitorial, waste, mail, pest control, landscaping and other employee-facing facilities services. The role involves onsite collaboration with the Facilities Manager to ensure safe, efficient, and high-quality service delivery.

Responsibilities include managing suppliers, defining service expectations, conducting quality audits, and driving continuous improvement across workplace

Qualifications

• Minimum 3+ years of third-party commercial facilities management or related field.
• Experience managing service providers and operational performance.
• Strong understanding of customer-facing workplace services and service-quality expectations.

Responsibilities

• Lead day-to-day soft services across the Corvallis site, including janitorial, waste & recycling, mail & shipping, pest control, landscaping and workplace support.
• Manage supplier relationships, set expectations for staffing, service quality, response times and customer experience; conduct audits and corrective actions.
• Coordinate with Facilities, Engineering, EHS, Security and Workplace Experience; ensure KPIs, SLAs and governance requirements are met.

Skills

Facilities management

Vendor management

Budgeting

Education

High school diploma or GED

Tools

CMMS

Microsoft Office

Job description

Jones Lang LaSalle Incorporated in Corvallis, OR is seeking a Soft Services Lead to oversee day-to-day delivery of janitorial, waste, mail, pest control, landscaping and other employee-facing facilities services. The role involves onsite collaboration with the Facilities Manager to ensure safe, efficient, and high-quality service delivery.

Responsibilities include managing suppliers, defining service expectations, conducting quality audits, and driving continuous improvement across workplace