Facilities & Workplace Experience Lead

Jones Lang LaSalle Incorporated; Hillsboro (OR); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

401(k) plan with matching company

Medical, Dental & Vision Care

Paid parental leave

Paid Time Off and Company Holidays

Early access to earned wages through

Daily Pay

Job summary

Jones Lang LaSalle Incorporated in Hillsboro, OR is seeking a Soft Services Manager to lead facilities and guest services, drive continuous improvement, and manage programs that enhance the workplace experience.

The role requires strong customer service, seven years in facilities/ hospitality, and a bachelor’s degree preferred; on-site responsibilities and cost-saving initiatives are central to daily operations.

Qualifications

• High school diploma or equivalent.
• Minimum of seven years of facilities, retail, or hospitality industry experience.
• Knowledge of real estate, facilities soft services, and hospitality services.
• Proficiency in MS Office; ability to learn PC and web-based applications.
• Strong customer service mindset and teamwork.
• Bachelor's degree or equivalent work experience in Facilities Management or Hospitality Management (preferred).
• Experience with workplace experience program development and implementation (preferred).
• Familiarity with vendor management and coordination (preferred).
• Knowledge of facilities management best practices and industry trends (preferred).
• Experience in implementing customer experience training programs (preferred).
• Understanding of compliance standards and audit processes in facilities management (preferred).
• Experience with change management and continuous improvement methodologies (preferred).

Responsibilities

• Consulting with the Soft Services Director and Regional Facilities Directors on service delivery program development and execution while reviewing operations, staffing, performance, and development of the Facility/Workplace Experience program.
• Working with all levels of the account team to ensure excellence in service delivery and high customer satisfaction across office services, reception/guest services, meeting services, mailroom, vendors, and facilities services.
• Supporting the Soft Services Director and Regional Facilities Managers in implementing short and long-term projects for the client while assisting in ensuring compliance with client and company policies and minimum audit standards.
• Exploring and recommending innovative programs, processes, and procedures to reduce short and long-term operating costs, increase productivity, and improve client and guest workplace experiences.
• Engaging in a culture of continuous improvement and innovation by leveraging available internal and external resources to bring ideas, best practices, and tools to enhance the workplace experience program.

Skills

Customer service

Teamwork

Self-motivated

Fast-paced environment

Education

Bachelor's degree in Facilities Management or Hospitality Management

High school diploma or equivalent

Tools

MS Office

Job description

Jones Lang LaSalle Incorporated in Hillsboro, OR is seeking a Soft Services Manager to lead facilities and guest services, drive continuous improvement, and manage programs that enhance the workplace experience.

The role requires strong customer service, seven years in facilities/ hospitality, and a bachelor’s degree preferred; on-site responsibilities and cost-saving initiatives are central to daily operations.