Social Services Supervisor: Housing & Case Management Lead

Women In Need; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Women In Need (Win) is seeking a mission-driven Social Service Supervisor to lead a team of Case Managers in Transitional Housing programs. The role focuses on delivering trauma-informed, client-centered services to families experiencing homelessness and ensuring program compliance and strong client outcomes.

The supervisor will provide staff development, lead case conferences, and collaborate with community partners to connect families with housing and supportive services while supporting

Qualifications

• MSW or related degree is required.
• 3–5 years of experience providing counseling, case management, or residential services to homeless families/individuals.
• Supervisory experience or leadership capabilities in a social services setting.

Responsibilities

• Supervise, coach, and develop Case Managers to ensure delivery of high-quality, client-centered services.
• Lead multidisciplinary case conferences and provide crisis intervention for families with complex needs.
• Champion the use of Evidence-Based Practices, Motivational Interviewing, and Trauma-Informed Care across program operations.
• Monitor case management services, client assessments, Individualized Living Plans, and documentation for compliance and quality.
• Audit CARES records and client charts to maintain DHS, OTDA, and Win audit readiness.
• Build and maintain partnerships with community providers to connect families with housing, mental health, substance use, and supportive services.
• Develop workshops, facilitate client engagement activities, and support housing-focused programming.
• Serve as a key leadership team member, providing operational oversight and supporting program services in the Program Director's absence.

Skills

Supervisory skills

Crisis intervention

Trauma-Informed Care

Evidence-Based Practices

Motivational Interviewing

Documentation

Communication

Organizational skills

Education

MSW or related degree

Job description

Women In Need (Win) is seeking a mission-driven Social Service Supervisor to lead a team of Case Managers in Transitional Housing programs. The role focuses on delivering trauma-informed, client-centered services to families experiencing homelessness and ensuring program compliance and strong client outcomes.

The supervisor will provide staff development, lead case conferences, and collaborate with community partners to connect families with housing and supportive services while supporting