Social Service Supervisor - Transitional Housing Leader

Women In Need, Inc. (Win); New York (NY); On-site; USD 60,000 - 73,000; Full time

Job summary

Women In Need, Inc. (Win) seeks a mission-driven Social Service Supervisor to lead a team of Case Managers in our Transitional Housing programs.

You will ensure trauma-informed, client-centered services for families experiencing homelessness, promoting best practices, staff development, and program compliance. As a key member of the leadership team, you will oversee case management, coordinate with community providers, and develop workshops to support housing stability and independence.

Qualifications

• MSW or related degree required.
• 3–5 years of experience providing counseling, case management, or residential services to homeless families.
• Prior supervisory experience or leadership capabilities.
• Strong knowledge of Evidence-Based Practices, Motivational Interviewing, and Trauma-Informed Care.
• Experience supporting vulnerable populations including survivors of domestic violence and housing challenges.
• Excellent organizational, communication, and documentation skills.
• Working knowledge of entitlement systems and community-based resources.

Responsibilities

• Supervise, coach, and develop Case Managers to ensure the delivery of high-quality, client-centered services.
• Lead multidisciplinary case conferences and provide crisis intervention support for families with complex needs.
• Champion the use of Evidence-Based Practices, Motivational Interviewing, and Trauma-Informed Care throughout program operations.
• Monitor case management services, client assessments, Individualized Living Plans, and documentation to ensure compliance and quality standards.
• Audit CARES records and client charts to maintain DHS, OTDA, and Win audit readiness.
• Build and maintain partnerships with community providers to connect families with housing, mental health, substance use, and supportive services.
• Develop workshops, facilitate client engagement activities, and support housing-focused programming.
• Serve as a key member of the leadership team by providing operational oversight, participating in housing initiatives, and supporting program services in the absence of the Program Director.

Skills

Supervision

Team leadership

Crisis intervention

Evidence-Based Practices

Motivational Interviewing

Trauma-Informed Care

Organizational skills

Documentation

Education

MSW or related degree

Job description

Women In Need, Inc. (Win) seeks a mission-driven Social Service Supervisor to lead a team of Case Managers in our Transitional Housing programs.

You will ensure trauma-informed, client-centered services for families experiencing homelessness, promoting best practices, staff development, and program compliance. As a key member of the leadership team, you will oversee case management, coordinate with community providers, and develop workshops to support housing stability and independence.