Social Services Program Manager

Beacon Hill Staffing Group, LLC; Boston (MA); On-site; USD 65,000 - 70,000; Full time

Job summary

Beacon Hill Staffing Group, LLC is seeking a Program Manager - Case Management for a community-based human services organization in the Boston area. The role involves supervising a case management team and ensuring trauma‑informed, person‑centered practices to help individuals and families transition to stable housing.

The position is full‑time with a Monday–Friday schedule; office-based with local travel. A competitive salary ranges around $65,000–$70,000 annually, reflecting experience and

Qualifications

• Bachelor's degree in a related field required.
• Minimum of 3 years supervisory or team leadership experience.
• Minimum of 5 years of experience supporting individuals with housing instability or related social service needs.
• Knowledge of evidence-based and person-centered service models, including harm reduction, motivational interviewing, trauma-informed practices, and housing-focused interventions.

Responsibilities

• Supervise a team of case management professionals providing housing stabilization and supportive services.
• Ensure service delivery aligns with person-centered, trauma-informed, and evidence-based practices.
• Support staff development through coaching, training, performance support, and regular supervision.
• Monitor program operations, documentation, and service quality to ensure compliance with organizational and funding requirements.
• Develop and improve workflows, processes, and systems that enhance service effectiveness and client outcomes.
• Collaborate with internal departments and external community partners to strengthen service coordination and resource access.
• Review client service plans, case documentation, and program metrics to promote quality outcomes and continuous improvement.
• Assist with program implementation, policy adherence, and operational planning.

Skills

Team leadership

Housing support

Evidence-based practices

Trauma-informed care

Motivational interviewing

Harm reduction

Education

Bachelor's degree in Human Services, Social Work, Psychology, Counseling, or related field

Job description

Program Manager - Case Management Community-Based Human Services Organization

Requirements

• Bachelor's degree in Human Services, Social Work, Psychology, Counseling, or a related field required.
• Minimum of 3 years of supervisory or team leadership experience.
• Minimum of 5 years of experience supporting individuals experiencing housing instability, behavioral health challenges, substance use concerns, or other complex social service needs.
• Demonstrated knowledge of evidence-based and person-centered service models, including harm reduction, motivational interviewing, trauma-informed practices, and housing-focused interventions.

Key Responsibilities

• Supervise a team of case management professionals providing housing stabilization and supportive services to individuals and families transitioning to stable housing.
• Ensure service delivery aligns with person-centered, trauma-informed, and evidence-based practices.
• Support staff development through coaching, training, performance support, and regular supervision.
• Monitor program operations, documentation, and service quality to ensure compliance with organizational and funding requirements.
• Develop and improve workflows, processes, and systems that enhance service effectiveness and client outcomes.
• Collaborate with internal departments and external community partners to strengthen service coordination and resource access.
• Review client service plans, case documentation, and program metrics to promote quality outcomes and continuous improvement.
• Assist with program implementation, policy adherence, and operational planning.

Additional Information

• Schedule: Full-time, Monday through Friday, standard business hours.
• Compensation: Competitive salary range of approximately $65,000-$70,000 annually.
• Work Environment: Primarily office-based with regular travel throughout the local service area and occasional visits to additional program locations.
• Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
• California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you!

Beacon Hill. Employing the Future