Social Services & Community Programs Coordinator

The Salvation Army USA Central Territory; Kenosha (WI); On-site; USD 42,000 - 58,000; Full time

Job summary

The Salvation Army USA Central Territory in Kenosha, WI seeks a Social Services & Community Programs Coordinator to provide case management and emergency assistance, interviewing clients and guiding them to appropriate services.

You will review eligibility, assist with budgeting, maintain records in SIMS, and collaborate with partner agencies to connect people with food, housing, and support resources.

Qualifications

• Interview and assess clients to determine service needs
• Coordinate with Salvation Army and community resources
• Document meetings and outcomes in client management systems

Responsibilities

• Interview, evaluate, and determine eligibility for services
• Provide intake and connect clients with referrals
• Maintain accurate records in SIMS and case files
• Distribute emergency food through pantry as needed
• Coordinate program activities and community meetings
• Assist with fundraising and special events

Skills

Interviewing

Case management

Needs assessment

Documentation

Education

Associate's degree

Territorial Caseworker Certification

Job description

The Salvation Army of Kenosha desires to serve people in Kenosha through the various programs meant to help them overcome challenges in life. We desire to help equip people in time of need, in disaster or facing challenges in life. Whatever the case may be, people know that the Salvation Army provides a beacon of hope in their darkest hour. The Kenosha Salvation Army provides a number of services to equip people in their time of need. We desire to serve the Kenosha community.

The Social Services & Community Programs Coordinator provides basic support and guidance to clients seeking assistance with emergency needs, utilizing case management skills to guide them to greater sufficiency. Responsible for interviewing, evaluating, and administering appropriate aid to clients including connecting with referrals to other Salvation Army and/or community services. Provides administrative and program support.

About the role:

• Schedule, interview, and evaluate the needs of individuals and families to provide assessment and screening services for potential applicants for appropriate services, information and/or referrals. Identify and assist clients appropriate for and desiring long-term case management through Pathway of Hope.
• Determine eligibility and provide service requested by the clients within a timely manner and based on available funding.
• Review with the clients their household income and expenses, and discuss developing a plan to manage monthly expenses.
• Listen and assess for other needs such as emotional and/or spiritual support and connect with Salvation Army and other community resources. Provide informational materials as needed.
• Completes the intake and determines eligibility during food pantry hours, controlling the flow of clients. Enters the client information into SIMS.
• Dispenses food boxes for emergency situations outside of pantry hours.
• Develop and use working knowledge of community services and housing resources etc. to provide appropriate case management/referrals; provide referrals to other community resources as appropriate to access additional resources for clients to assist clients with their case plans and goal attainment
• Participate in community agency meetings and cultivate professional relationships with those agencies/groups as assigned.
• Facilitate information exchange with other collaborating agencies.
• Document all client meetings, encounters, and transactions, as well as enter specific information into Client Management System assuring that accurate and timely records, reports, and statistics are maintained.
• Participate fully with Pathway of Hope team activities locally and divisionally.
• Coordinate special events and programs for social services.
• Provide direct support of corps programs, including Red Kettles, seasonal events, and fundraising events.
• Coordinates volunteer participation by assisting Officer with Golden Software applications, training documentation, scheduling, communication, and required compliance processes.
• Attend all staff meetings, community meetings and trainings to record minutes.

Education: Associate's degree from an accredited college or university in a related field.

Certifications: Valid Wisconsin Driver's License with clearance to drive from The Salvation Army's insurance carrier preferred. Must obtain the Territorial Caseworker Certification within one year of hire.

Experience: 2 years experience working within a social services agency or social work field

• Or - Any equivalent combination of education and experience that provides the requisite knowledge, skills and abilities

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.