Community Caseworker

The Salvation Army USA Central Territory; Marquette (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

The Salvation Army USA Central Territory is seeking a Community Caseworker to provide basic support and guidance to clients seeking emergency assistance. This role emphasizes interviewing, evaluating, and connecting clients with Salvation Army and community services while documenting all interactions.

The successful candidate will assess needs, determine eligibility, coordinate the Food Pantry, manage referrals, and collaborate with partner agencies.

Qualifications

• Associate's degree from an accredited college or university in a related field.
• Valid Michigan driver's license with clearance to drive.
• Must obtain Territorial Caseworker Certification within one year of hire.
• 2 years experience in a social services agency or related field.

Responsibilities

• Schedule, interview, and assess needs of individuals and families for services and referrals.
• Determine eligibility and provide services based on funding; review household income/expenses with clients.
• Coordinate and oversee the Food Pantry program and weekly distribution.
• Document all client meetings and maintain records in the Client Management System.
• Participate in Pathway of Hope team activities and collaborate with community agencies.

Education

Associate's degree

Job description

The Salvation Army believes in meeting the basic needs of individuals and families, young and old. These basic needs include food, clothing, shelter and household needs. While meeting the physical needs, The Salvation Army staff also offer hope and guidance to those coming in for services. The Salvation Army offers holistic and strengths based case management services to families with children who have a desire to take action to break the cycle of crisis and attain a level of increased stability. Families will work in partnership with their case manager and ministry staff to develop an action plan as well as assess their strengths and progress while receiving support and encouragement to reach their goals. Apply now to make a difference!

The Community Caseworker will provide basic support and guidance to clients seeking assistance with emergency needs, utilizing case management skills to guide them to greater sufficiency. Responsible for interviewing, evaluating, and administering appropriate aid to clients including connecting with referrals to other Salvation Army and/or community services.

About the role

• Schedule, interview, and evaluate the needs of individuals and families to provide assessment and screening services for potential applicants for appropriate services, information and/or referrals. Identify and assist clients appropriate for and desiring long term case management through Pathway of Hope, as assigned.
• Determine eligibility and provide service requested by the clients within a timely manner and based on available funding.
• Review with the clients their household income and expenses, and discuss developing a plan to manage monthly expenses.
• Listen and assess for other needs such as emotional and/or spiritual support and connect with Salvation Army and other community resources. Provide informational materials as needed.
• Oversees and coordinates the organization and daily operation of the Food Pantry program. Dispenses food orders during weekly distribution hours and in emergency situations.
• Develop and use working knowledge of community services and housing resources etc. to provide appropriate case management/referrals; provide referrals to other community resources as appropriate to access additional resources for clients to assist clients with their case plans and goal attainment.
• Participate in community agency meetings and cultivate professional relationships with those agencies/groups as assigned.
• Facilitate information exchange with other collaborating agencies.
• Document all client meetings, encounters, and transactions, as well as enter specific information into Client Management System assuring that accurate and timely records, reports, and statistics are maintained.
• Participate fully with Pathway of Hope team activities locally and divisionally, as assigned.

Qualifications

Education

Associate's degree from an accredited college or university in a related field.

Certifications

Valid MI Driver's License with clearance to drive from The Salvation Army's insurance carrier preferred. Must obtain the Territorial Caseworker Certification within one year of hire.

Experience

• 2 years experience working within a social services agency or social work field
• Or - Any equivalent combination of education and experience that provides the requisite knowledge, skills and abilities

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.